topic Re: problem with headphone jack in XPERIA archive

problem with headphone jack

xperia_z2_user — Thu, 23 Jul 2015 11:30:45 GMT

hi, i have my xperia z2 for a while now. and i am getting problems with the headphone jack. i will explain.

first my headphones will work fine, but after a while of using the same headphones (a few months), all out of the blue it will stop recognising the headphones. after the first time this happened i thought okay... i will buy new headphones. they worked, but now after a few weeks only, my phone stopped recognising them. its starting to get really anoying! how can i fix this!

thx for the help already.

Re: problem with headphone jack

Samuel1 — Thu, 23 Jul 2015 11:36:32 GMT

I suggest that you try to repair the phone software using PC Companion, to rule out software issues.

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: problem with headphone jack

xperia_z2_user — Thu, 23 Jul 2015 11:45:37 GMT

how do i repair my phone with pc companion?

Re: problem with headphone jack

Samuel1 — Thu, 23 Jul 2015 11:47:54 GMT

PC Companion > Support zone > Update phone software > Repair phone software

Re: problem with headphone jack

xperia_z2_user — Thu, 23 Jul 2015 12:00:15 GMT

okay thankyou

Re: problem with headphone jack

xperia_z2_user — Thu, 23 Jul 2015 14:35:46 GMT

after the full repair it still does not work! am i supposed to let it get a repair by sony? and how because i have a contract with KPN for my sim. and i got the phone with it.

Re: problem with headphone jack

xperia_z2_user — Thu, 23 Jul 2015 18:58:34 GMT

srry maybe you didnt get the message because i replied to myself :S