topic My Screen Got Black And Is Not Working in XPERIA archive

My Screen Got Black And Is Not Working

TarekSameh — Mon, 20 Jul 2015 14:52:47 GMT

I Put My Xperia z2 Underwater, With The Camera Open, And I Took Like 3 Pictures And it Took Me Only Like 30 Seconds But After I took It Out Of The Water, The Screen Blacked Out And Doesn't Work, I Tried To Restart It Or Use The Reset Button, And The Phone Is All dry Cuz The flaps Were Closed Tightly But Still No Response, This Happened Now While I'm Posting This From My Friend's Phone, Idk What To Do To Make It Work, So Please Help.!! Me with That

Re: My Screen Got Black And Is Not Working

Uliwooly — Mon, 20 Jul 2015 16:40:21 GMT

@TarekSameh

I'm sorry to hear that, contact your local Xperia care and request a vacuum test

http://support.sonymobile.com/global-en/contactUs/

Re: My Screen Got Black And Is Not Working

SophiaW — Mon, 20 Jul 2015 23:40:34 GMT

Hi TarekSameh, welcome to the community!

I agree with @uliwooly, you will need to contact your local Sony Xperia Customer Care team to have the phone assessed as the issue has occurred after being in contact with water.