topic Android upgrade has deleted all my contacts in XPERIA archive

Android upgrade has deleted all my contacts

Monkey71 — Tue, 22 Sep 2015 07:51:10 GMT

HELP! My z1 compact upgraded the Android software this morning and has detail my contacts. I have tried to import them but nothing happens. I also can't make any phone calls, the phone just restarts when I try. Any suggestions?

Re: Android upgrade has deleted all my contacts

Hampus — Tue, 22 Sep 2015 11:10:23 GMT

Hi,

If I understand you correctly, no contacts appear if you import them? I suggest that you check the filter via Contacts > Menu button (three dots) > Filter.

Does the phone restart completely so you need to enter the PIN-code (if you have one)? Are there any error messages before the phone restarts? Perhaps you could clear data for the phone application via Settings > Apps > Swipe to the tab "All" > Phone > Clear data > Restart the phone and try to place a call.

Re: Android upgrade has deleted all my contacts

Steveb11 — Tue, 22 Sep 2015 11:54:17 GMT

I have the same problem with Z1 Compact - updated the OS this morning as prompted and now have no contacts, won't let me import a stored VCF contacts file, and I can't make calls!!!

HELP.

Please

Re: Android upgrade has deleted all my contacts

Uliwooly — Wed, 21 Oct 2015 03:31:37 GMT

@Steveb1

Make sure that the contacts have the correct number

Re: Android upgrade has deleted all my contacts

Amfion — Wed, 21 Oct 2015 09:44:23 GMT

Had exactly the same problems: No contacts and no phone function, but evertything fine after repair with PC companion. Does seem to be a problem with this update.