topic Re: Problem with French repair support in XPERIA archive

Problem with French repair support

Wedge341 — Thu, 16 Jul 2015 05:54:30 GMT

Hello,

Sadly my brand new Z3 compact after being in the swinming pool 30s never power off again (i though it was waterproof!!!)

So i decided to send it to the sony french repair support (SBE), after a week i receive back the phone and a letter saying, the phone is not under guarantie as it's oxidation in the phone.

Here is was it receive from the support :

i don't know what to do, because as it's consider as not under guarantee by Sony.

i have to pay for repaire what official french support break on the phone and to fix oxidation problem.

Can you help me ?

regards

Wedge

Re: Problem with French repair support

Uliwooly — Thu, 16 Jul 2015 06:01:33 GMT

@Wedge34

Request a vacuum test from your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Problem with French repair support

Wedge341 — Thu, 16 Jul 2015 06:06:37 GMT

Hello thank you for the reply.

without the back of the phone, the vaccum test will failed.

And in France there is no local xperia care we have to send it to "SBE" which has agreement to repair Sony phone.

I'm looking for a sony official here, to help me to resolve my problem with the french support / and get my phone repair

Re: Problem with French repair support

Uliwooly — Thu, 16 Jul 2015 06:09:53 GMT

@Wedge34

How come the back of the phone is missing? either way, perhaps @Samuel @SophiaW @Jake-SonyXperiaSupport could guide you in ther right direction

Re: Problem with French repair support

Samuel1 — Thu, 16 Jul 2015 06:12:12 GMT

I'm sorry but I don't think anyone from here can sort this out. Have you been in contact with the local/French support? If not, give them a call to try sort things out in the best possible way.
Local support.

Re: Problem with French repair support

Wedge341 — Thu, 16 Jul 2015 06:13:11 GMT

it was missing on the phone, but send back in the same letter.

as the plastic part around the magnetic charger has been twist as you can see on picture