topic Re: Bluetooth restarting, preventing connection in XPERIA archive

Bluetooth restarting, preventing connection

Viktorgm — Mon, 13 Jul 2015 14:22:23 GMT

Everytime i try to connect to a Bluetooth device my z3+ restarts its Bluetooth before the connection is complete. So i cannot conect to any other device, is there something i can do to fix it or do i have to wait for a software update?

Re: Bluetooth restarting, preventing connection

Viktorgm — Mon, 13 Jul 2015 14:38:07 GMT

https://youtu.be/8E4WwlgrLqc heres a clip of my issue (its in swedish)

Re: Bluetooth restarting, preventing connection

Jake-SonyXperia — Tue, 14 Jul 2015 01:59:36 GMT

Hi Viktorgm,

Welcome to the community,

This is a very odd issue, can you advise if you are using some form of Anti virus, Battery Saver or task killer applications?

Re: Bluetooth restarting, preventing connection

Viktorgm — Tue, 14 Jul 2015 07:46:34 GMT

No, just made a factory reset but it did not solve the problem. I have no taskkiller or battry saver that did not come with the standard phone. I have tried with and without stamina mode

Re: Bluetooth restarting, preventing connection

Sam — Wed, 15 Jul 2015 01:17:03 GMT

If you have not already, I would try pairing with other devices too. if you still have no luck then please try running a firmware repair:

Please note that performing these steps will delete all user data except for your media files (photos, music and video).

If your handset is able to be powered on and unlocked you can follow the below steps to back-up your personal data prior to running the repair.

Backing up your handset

To back up your phone using PC Companion
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.

Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard.

Running the software repair

Before you start you have to download the PC Companion software and install it on your PC.

Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Re: Bluetooth restarting, preventing connection

Hampus — Wed, 15 Jul 2015 08:17:47 GMT

Hi Viktorgm,

Just like Sam said, have you tried to pair your device with different Bluetooth devices? Or is it just this MVH-X560BT that you have tested it with and experiencing the behaviour on?

I can also see that you have Wi-Fi enabled, could you try to connect with the car stereo with Wi-Fi disabled?

Re: Bluetooth restarting, preventing connection

Viktorgm — Fri, 17 Jul 2015 11:20:29 GMT

Yes i have tried with all the bluetooth devices i have in my home but with the same result.

Re: Bluetooth restarting, preventing connection

Viktorgm — Tue, 21 Jul 2015 05:10:31 GMT

I have tries the repair but to no succes. Is this a hardware issue?

Re: Bluetooth restarting, preventing connection

Jake-SonyXperia — Thu, 23 Jul 2015 00:15:30 GMT

In this case it may very well be hardware if none of the above have been successful.

I would suggest that you contact Sony Mobile Customer Care directly, please use my signature to find the contact details for your country.

I am sorry for this inconvenience.