topic Re: applications are activating without even touching the screen in XPERIA archive

applications are activating without even touching the screen

xcalibur3503 — Mon, 13 Jul 2015 10:43:48 GMT

xperia z1 compact d5300 .....what is causing my screen or apps to be activating without me doing anything ....i've factory reset the phone like 5 times already installed a couple antivirus and its still doing the same thing....

Re: applications are activating without even touching the screen

Thommo — Mon, 13 Jul 2015 10:54:38 GMT

Do you have a screen protector on your phone or is it in a case when this happens?

Re: applications are activating without even touching the screen

xcalibur3503 — Wed, 22 Jul 2015 01:57:58 GMT

No screen protector and no case ...I'm thinking the digitizer needs replacing... Not sure...thinking it may have been software related but so far that's a negative.... Would flashing the phone help???

Re: applications are activating without even touching the screen

Jake-SonyXperia — Thu, 23 Jul 2015 01:09:28 GMT

Hi xcalibur3503,

Welcome to the community,

This could be software, a Factory Data Reset in reality would not likely fix this type of issue, you would be better off performing a software repair using PC Companion. Follow the instructions below.

Here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Let us know how you get on.