topic Re: Ringtone problem !! in XPERIA archive

Ringtone problem !!

Odaaa — Mon, 13 Jul 2015 04:19:42 GMT

My xperia z2 have a problem with ringtone

Re: Ringtone problem !!

SophiaW — Mon, 13 Jul 2015 05:02:04 GMT

Hi Odaaa, welcome to the community!

Could you please describe the issue being experienced a little further? Unfortunately there isn't enough information here for us to assist.

Re: Ringtone problem !!

Ferio1 — Mon, 13 Jul 2015 05:02:34 GMT

can u be more specific?describe the problem.

Re: Ringtone problem !!

Odaaa — Mon, 13 Jul 2015 14:01:39 GMT

My phone dosn't make any voice while rinning .... Media voice works well .... Setting is okay

Re: Ringtone problem !!

SophiaW — Mon, 13 Jul 2015 22:53:51 GMT

I see. Is your phone on silent or priority mode perhaps? Press the volume up key and see whether it may accidentally be set to silent or priority mode, if it is said to priority mode you can leave it in that mode go into Settings > Sound & notification > interruptions > Turn Calls on. Otherwise just change the option to Sound. Keep us updated.

Re: Ringtone problem !!

Odaaa — Tue, 14 Jul 2015 00:30:36 GMT

It's on sound mode and all setting is okay .. And the mobile still rinning only by vibration and light there is no voice

Re: Ringtone problem !!

SophiaW — Tue, 14 Jul 2015 01:05:31 GMT

Okay then, in this case please try booting the phone into safe mode and see if there is still no sound. If there is sound then reboot the phone normally and clear the data for any apps you have downloaded and/or delete any apps you don't use anymore. If there is still no sound then run a software repair on the device and see if that helps.

To do this you just need access to a computer with an internet connection.
You will need to download either PC Companion or Bridge for Mac.
Note: a software repair will delete all user data, to back up your phone:

using PC Companion

1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

using Bridge for Mac
1. Launch Bridge For MAC.
2. Select "Back up your Xperia device".
3. Select the data you wish to back up from your device (the windows can be expanded for more detail as below; then select "Next".
4. The backup will now be in process, do not disconnect the phone while this runs.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.