topic Re: Front camera in black screen in XPERIA archive

Front camera in black screen

Eloi1 — Thu, 08 Oct 2015 02:10:30 GMT

Front cam isn't available after updating to 5.1.1, is there any patch or fix for this?

Re: Front camera in black screen

_alexdon_ — Thu, 08 Oct 2015 04:21:42 GMT

Can you check if the same occurs in safe mode?

Re: Front camera in black screen

Jake-SonyXperia — Thu, 08 Oct 2015 04:24:00 GMT

Hi Eloi1,

Welcome to the community,

Have you tried a simple clearing of the Camera applications?

Menu > Settings > Apps > All > Camera > Clear Data

Let us know how you get on with both processes.

Re: Front camera in black screen

Eloi1 — Thu, 08 Oct 2015 04:55:13 GMT

Yeah but it did nothing... Still stays as it is...

Re: Front camera in black screen

Eloi1 — Thu, 08 Oct 2015 04:57:35 GMT

Also... It didnt do anything to fix the problem

Re: Front camera in black screen

_alexdon_ — Thu, 08 Oct 2015 12:02:32 GMT

@Eloi1 Both things we have suggested didn't work? Are you willing to perform a software repair?

Re: Front camera in black screen

Eloi1 — Thu, 08 Oct 2015 13:25:49 GMT

Yes please. Appreciate it much. Thanks. How?

Re: Front camera in black screen

_alexdon_ — Thu, 08 Oct 2015 15:39:46 GMT

Perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).