topic Re: Problem with phone Sony Xperia T3-Volume in XPERIA archive

Problem with phone Sony Xperia T3-Volume

Piter9651 — Sun, 12 Jul 2015 08:25:43 GMT

Hi, I have a very strange problem with this phone.When I turn on your phone all is well, everything works, but when you lock your side button and leave it for 5-10 minutes, the volume of the phone automatically switches off and not working.Once off the phone and turn on the sound, but again, as it locks again is so much.Please help.

Re: Problem with phone Sony Xperia T3-Volume

Uliwooly — Sun, 12 Jul 2015 08:35:50 GMT

@Piter9651

What do you mean by sound? is it the notification? do you have Stamina mode on?

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Sun, 12 Jul 2015 08:42:25 GMT

STAMINA Mod OFF.Volume I mean that when the phone locks for 5-10 minutes and unlock it back across the phone has no sound, eg. When listening to music or talking on the phone, watching videos on youtube.

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Sun, 12 Jul 2015 08:51:47 GMT

@uliwooly

What do I do now?

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Sun, 12 Jul 2015 09:05:14 GMT

@uliwooly

And when all the time I use the phone without a break the sound is, but when it will block and wait 5-10 minutes the sound automatically turns off.

Re: Problem with phone Sony Xperia T3-Volume

Phy — Sun, 12 Jul 2015 15:42:08 GMT

check if you experience the same while on safe mode

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Sun, 12 Jul 2015 19:21:30 GMT

@Phy

The same problem.

Re: Problem with phone Sony Xperia T3-Volume

Phy — Sun, 12 Jul 2015 20:48:43 GMT

Try Contacting Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: Problem with phone Sony Xperia T3-Volume

amit_rocking87 — Tue, 14 Jul 2015 06:38:07 GMT

looks like software issue.. you can try to repair your phone.

Re: Problem with phone Sony Xperia T3-Volume

Uliwooly — Tue, 14 Jul 2015 19:32:38 GMT

@Piter9651

Repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Tue, 14 Jul 2015 19:41:09 GMT

@uliwooly

How?

Re: Problem with phone Sony Xperia T3-Volume

_alexdon_ — Tue, 14 Jul 2015 20:23:14 GMT

@Piter9651

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

@uliwooly I hope it's ok.

Re: Problem with phone Sony Xperia T3-Volume

Uliwooly — Tue, 14 Jul 2015 20:28:15 GMT

@alexdon

That's cool

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Wed, 15 Jul 2015 10:38:22 GMT

I sent my phone to Sony on Monday already, because I have guarantee , so ..

Re: Problem with phone Sony Xperia T3-Volume

Uliwooly — Wed, 15 Jul 2015 18:26:36 GMT

@Piter9651

Keep us updated

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Thu, 16 Jul 2015 11:43:43 GMT

alexdon

The same problem ..

Re: Problem with phone Sony Xperia T3-Volume

Piter9651 — Thu, 16 Jul 2015 11:50:37 GMT

I sent the phone to Sony on Monday morning and brought it to me and is still the same problem.For me it is ridiculous

Re: Problem with phone Sony Xperia T3-Volume

_alexdon_ — Thu, 16 Jul 2015 12:19:28 GMT

I am sorry to hear this. Perhaps @Samuel can assist.

Re: Problem with phone Sony Xperia T3-Volume

Samuel1 — Thu, 16 Jul 2015 12:21:56 GMT

I'm sorry to hear that. I suggest that you raise this with your local support team to proceed with this in the best possible way.
Local support.