topic Re: Random reboot in XPERIA archive

Random reboot

Artemuys — Sat, 11 Jul 2015 14:28:46 GMT

Hy all. Sorry for my English, im Ukrainian. 2 days ago i get my Z from Syngapure, and now i have really strange problem. When i connect my headphones, and turn on music, at some time phone will restarts. He can sound for 5-10 minutes, even if i didnt touch it, but iit will restarts at all the ways. . I really tired of that. im on stock, not rooted. First time i was thinking it jack's problem, but it restarts even if i dont touch it. Same happens with all headphones. And if i dont touch it, sometime it restart, sometime no. Can someone help me? Im tired of this

Re: Random reboot

Uliwooly — Sat, 11 Jul 2015 15:45:37 GMT

@Artemuys

What if you remove the SIM and SD cards > try to play music.

Re: Random reboot

Phy — Sat, 11 Jul 2015 15:46:21 GMT

does the same happen while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Random reboot

Artemuys — Sat, 11 Jul 2015 21:15:46 GMT

@uliwooly wrote:
@Artemuys
What if you remove the SIM and SD cards > try to play music.

dont worked

Re: Random reboot

Artemuys — Sat, 11 Jul 2015 21:27:28 GMT

@Phy wrote:
does the same happen while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

at safe mode it looks good, but at android 5 reboots are more rare, i will test and reply if ssmtng changes

Re: Random reboot

Phy — Sat, 11 Jul 2015 22:19:06 GMT

If it doesn't then it's a third party app, if it does then repair the phone with Sony PC Companion

http://support.sonymobile.com/gb/tools/pc-companion/

Re: Random reboot

Artemuys — Sat, 11 Jul 2015 22:25:01 GMT

@Phy wrote:
If it doesn't then it's a third party app, if it does then repair the phone with Sony PC Companion

http://support.sonymobile.com/gb/tools/pc-companion/

He was rebooted from safe mode 5 mis ago:D

Re: Random reboot

Artemuys — Sat, 11 Jul 2015 22:28:17 GMT

any other idea? And, in fact, im preety sure that it's can be hardware problem, couse i see reboots at different androids, At Lolipop, and 4.2, 4.3 and 4.4

Re: Random reboot

Phy — Sun, 12 Jul 2015 01:40:35 GMT

You should contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/