topic Re: Headphones problem in XPERIA archive

Headphones problem

Hishampvs — Fri, 10 Jul 2015 00:30:14 GMT

Suddenly headphones doesn't work in my sony Z2. There is hardware problem

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 00:32:45 GMT

@Hishampvs

Things to try

restart the phone

boot on safe mode

try a different pair of headphones

repair the phone with PCC

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 00:34:49 GMT

@Hishampvs

How to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008/jump-to/first-unread-message

How to repair with PCC > run PCC > support zone > repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

If everything fail, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 00:34:58 GMT

What is tht pcc

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 00:38:13 GMT

Thanks dude, lemme try it first

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 00:39:36 GMT

@Hishampvs

Keep us updated.

Re: Headphones problem

SophiaW — Fri, 10 Jul 2015 00:47:06 GMT

Another thing you can try Hishampvs, is clearing the data for the Smart Connect app - Settings > Apps > All > SmartConnect > tap Clear data.

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 00:49:41 GMT

I did it alrdy, actually yesterday i was paired with my Bluetooth headset, after that only im having this problem

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 00:51:06 GMT

And after paired with Bluetooth headset its asked itslef some smartlock or something else, i did

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 00:52:40 GMT

@Hishampvs

Settings > security > clear credentials > restart the phone

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 00:59:01 GMT

Nothing happened dude, still its not working..

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 01:03:33 GMT

what about my other suggestions.

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 01:05:31 GMT

I will try tht dude, right now i dont have pc to do tht

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 01:08:48 GMT

@Hishampvs

How about on safe mode?

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 01:10:00 GMT

I did, its not working, i follow all ur suggestions except pcc repair

Re: Headphones problem

Uliwooly — Fri, 10 Jul 2015 01:14:09 GMT

@Hishampvs

Let us know whenever you repair the phone with PCC.

Re: Headphones problem

Hishampvs — Fri, 10 Jul 2015 01:15:45 GMT