topic Xperia X2 some times touch not working in XPERIA archive

Xperia X2 some times touch not working

immifraax — Mon, 14 Sep 2015 19:23:35 GMT

Dear All
I am facing problem touch during usage of my Z2
1. Touch not working 10 times a day. I hard restart phone mean while power, camera & volume up/down works fine
2. Some times some touch commands occurs it self

Please help me to solve it. My mobile is running on 5.1
I have also repaired it via SUS
Remember there is not any service centre where i live
Waiting....

Re: Xperia X2 some times touch not working

Uliwooly — Mon, 14 Sep 2015 23:30:59 GMT

@immifraax

settings > about phone > diagnostics > test the phone it could be a hardware issue.

Re: Xperia X2 some times touch not working

SophiaW — Tue, 15 Sep 2015 01:21:08 GMT

Hi immifraax,

an alternative way to test the touch panel is through the service menu, dial *#*#7378423#*#* from the dialling keypad and then hit Service tests > choose Touch Screen.

Re: Xperia X2 some times touch not working

immifraax — Tue, 15 Sep 2015 05:09:02 GMT

thanks for your reply

i have done same as mentioned by you

there is no problem found on screen

now what to do?

another thing that if i am in area where network signels lost, mobile don't connect to network untill i have to made a call

Re: Xperia X2 some times touch not working

Uliwooly — Tue, 15 Sep 2015 16:03:30 GMT

@immifraax

Contact your local Xperia Care to get your phone inspected

http://support.sonymobile.com/global-en/contactUs/

Re: Xperia X2 some times touch not working

immifraax — Tue, 15 Sep 2015 16:11:07 GMT

I told previous post that their is not any service centre where i live

Re: Xperia X2 some times touch not working

Uliwooly — Tue, 15 Sep 2015 16:16:01 GMT

@immifraax

Just wondering, does your phone has a protective case or film?

Re: Xperia X2 some times touch not working

immifraax — Tue, 15 Sep 2015 16:36:41 GMT

No need to wondering, because in my country sony phones comes from dubai and middle east

Re: Xperia X2 some times touch not working

immifraax — Tue, 15 Sep 2015 17:04:44 GMT

This is screen test via service menu

Re: Xperia X2 some times touch not working

Uliwooly — Tue, 15 Sep 2015 17:08:42 GMT

@immifraax

I can't see the picture, upload it to box or dropbox and post the link here

remove the film > restart the phone > test it again

Re: Xperia X2 some times touch not working

immifraax — Tue, 15 Sep 2015 17:28:18 GMT

Problem was also brfore placing plastic papper on screen

Re: Xperia X2 some times touch not working

immifraax — Tue, 15 Sep 2015 17:29:30 GMT

I am placed papper to avoid any scratch on screen

Re: Xperia X2 some times touch not working

Uliwooly — Tue, 15 Sep 2015 18:34:16 GMT

@immifraax

I understand, just remove it > restart the phone > test the phone

Re: Xperia X2 some times touch not working

immifraax — Wed, 16 Sep 2015 17:47:22 GMT

I have remove plastic papper when screen stop working in afternoon, till now working fine
Lets see
Will come back for results

Re: Xperia X2 some times touch not working

Uliwooly — Wed, 16 Sep 2015 18:55:37 GMT

@immifraax

Keep us updated, most likely it was the protective film.

Re: Xperia X2 some times touch not working

immifraax — Thu, 17 Sep 2015 15:09:41 GMT

Great result after removig papper
It has been more than one day, no touch screen problem
Let's see what happen in upcoming days
Will update

Re: Xperia X2 some times touch not working

immifraax — Thu, 17 Sep 2015 15:12:25 GMT

Can you guys help me resolve signals problem as mentioned in first post

Re: Xperia X2 some times touch not working

Uliwooly — Thu, 17 Sep 2015 15:16:51 GMT

@immifraax

Your first post its about the screen and constant restarts, could you elaborate?

Re: Xperia X2 some times touch not working

immifraax — Thu, 17 Sep 2015 18:23:30 GMT

In area/escalator where mobile loss network signal 📶, mobile don't connect to network until i have to dail any number
Remember in network selection mode is automatically connect

Re: Xperia X2 some times touch not working

Uliwooly — Thu, 17 Sep 2015 20:04:34 GMT

@immifraax

Do you have stamina mode on when that happened? any battery app? taskiller? antivirus? data app?