topic Re: Please help me before I throw away the Z5 in XPERIA archive

Please help me before I throw away the Z5

OAP — Mon, 05 Oct 2015 14:01:10 GMT

Hi Could someone tell me why the screen goes blank on Z5 Compact AFTER a call has been connected. I'm fed up having to redial over and over. My phone HAS the latest software update. Thank you.

Re: Please help me before I throw away the Z5

ashishsingh007 — Mon, 05 Oct 2015 15:12:09 GMT

Can you post the screen shot. When call is in progress or connected the proximity sensor detects anything near it and switch off the display for that period of time. Remove anything from near the phone screen.

If this is not the case, please clear cache and data of phone app

Re: Please help me before I throw away the Z5

Uliwooly — Mon, 05 Oct 2015 17:15:41 GMT

@OAP

@ashishsingh007's suggestions are great, if your phone has a protective case and/or protective film that could be the culprit.

Re: Please help me before I throw away the Z5

OAP — Mon, 05 Oct 2015 20:23:24 GMT

Thank you for your reply and I appreciate your help. Removing the protective film did help for a while but now the problem has returned. I truly appreciate you taking the time to answer my query.

Re: Please help me before I throw away the Z5

ashishsingh007 — Tue, 06 Oct 2015 14:16:30 GMT

Can you do one thing? Place a call don't put it near your year put it on loud speaker. Keep touching photo part of screen, Does it go black ? Or second thing place a call put the phone on table, don't switch to loud speaker. Keep touching the photo which is shown while call in progress don't take your hand near top speaker (near proximity sensor ). Down screen goes blank?

If answer to both is No. Then your phone is fine.

Re: Please help me before I throw away the Z5

ashishsingh007 — Tue, 06 Oct 2015 14:17:12 GMT

It's ear not year. auto correct.

Re: Please help me before I throw away the Z5

OAP — Tue, 06 Oct 2015 15:49:10 GMT

Hi there. Thank you so much for taking the time and trouble to contact me. I've tried everything possible on this handset. I've recently upgraded from Xperia Z3-Xperia Z5. The way this is going I'll be going back to the Z3 very quickly. The PC Companion won't even recognise the Z5 on any PC....not just mine.. But thank you again. I truly appreciate your reply.

Re: Please help me before I throw away the Z5

ashishsingh007 — Tue, 06 Oct 2015 17:13:46 GMT

Make sure your mobile is unlocked while you connect to pc. If it's locked it won't recognize.