topic Re: Sony Xperia M2 Aqua multiple problems in XPERIA archive

Sony Xperia M2 Aqua multiple problems

Klungel — Wed, 08 Jul 2015 17:51:29 GMT

Hello, my name is Robin and I got some serious trouble with my Sony Xperia M2 Aqua.
1. My charging/connection port is broken (prob because of water damage), so my phone doesn't charge or connect to my pc.
2. I tried everything (different cables, power places, resetting, etc).
3. Now it doesn't even turn on anymore, it does slightly, but halfway (when the colourful waves appear) it gets stuck.
4. I also tried the PC companion app, but as I said before I can't connect my phone to my PC so it's no use.

Is there ANY way I can get onto my phone, because I don't want to lose all my stuff that's on it 😕
Thank you in advance, I know it's complicated and I know the chances of fixing it are almost 0, but it's worth a try

Re: Sony Xperia M2 Aqua multiple problems

Phy — Wed, 08 Jul 2015 18:34:46 GMT

Contact Sony Xperia Support that seems to be hardware issues.
http://support.sonymobile.com/global-en/contactUs/

Re: Sony Xperia M2 Aqua multiple problems

Klungel — Wed, 08 Jul 2015 19:30:38 GMT

Thank you for replying, I've already sent them an email though, but that was only yesterday so I'm still waiting for a reply

Re: Sony Xperia M2 Aqua multiple problems

Phy — Thu, 09 Jul 2015 02:42:35 GMT

Ok. Let us know how it goes.

Re: Sony Xperia M2 Aqua multiple problems

Klungel — Wed, 15 Jul 2015 14:27:51 GMT

So I sent them a mail because my charging port was broken (couldn't charge or connect to pc).
They answered with helpful tips etc, but in the meanwhile my phone got broken even more (gets stuck after "experia" when starting up).
So I sent them another email telling them what happened in the meantime, but apparently they don't read what I previously sent because they told me to use to pc companion app to repair my phone which I can't because I can't connect it to my phone, so yeah, long waiting for nothing. i guess I'll just go to the store and ask for a repair there (hopefully I can get my stuff off of my phone somehow first).

Thanks anyways.