Xperia Z3 - Screen/Water damage

WoodyMK — Wed, 05 Aug 2015 19:52:12 GMT

Hello,

I Have Sony Xperia Z3 which i tried it into a water for 10 seconds. After 10 seconds in water i found out that the touch isn't working but the screen still works, so i dried the phone and left it on table. (THE INDICATORS WERE WHITE) Later i tried to restart it and the screen went black. I had the phone in rice for almost a week and i tried to connect it with my PC and i reinstalled the system using PC Companion, but i still couldn't fix the screen. Somehow the touch became responsive but the screen was still black, so i was able to call, answer to calls etc using my pc (i was making screenshots and i was openning them from pc so i could knew in what menu am i on the phone).

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After 1 week from the incident i brought the phone in a authorized sony service where they told me that the motherboard and screen should be replaced. I didn't accept that and i brought the phone to another private service.

So my question is: Is it possible to be motherboard problem if i can call/answer calls and do all things a phone can do except to see the screen (completely black with responsive touch) ?

Re: Xperia Z3 - Screen/Water damage

Uliwooly — Wed, 05 Aug 2015 20:39:13 GMT

@WoodyMKD

I'm sorry to hear that, but you have to contact your local Xperia Care and request a vacuum test

http://support.sonymobile.com/global-en/contactUs/

topic Xperia Z3 - Screen/Water damage in XPERIA archive

Xperia Z3 - Screen/Water damage

Re: Xperia Z3 - Screen/Water damage