topic Re: Z3 keeps on shutting down in XPERIA archive

Z3 keeps on shutting down

ik_92 — Wed, 28 Oct 2015 04:04:14 GMT

My Z3 has been shutting down automatically. At first I was still able to turn it back on, but then would shut down within 5 min.

Afterwards, it would only be turned on a few seconds while charging. Now it wouldnt even turn on.

I've exposed my Z3 to water (warm) earlier but I am not sure if that is the issue since it still worked after.

Can someone please assist? Thank you

Re: Z3 keeps on shutting down

Hampus — Wed, 28 Oct 2015 12:15:41 GMT

Hi,

Does the phone react if you hold down the ON/OFF + volume up(+) button for 5-10 seconds? If not, I suggest that you charge the phone for 1-2 hours without trying to power on the phone to see if there are any reactions afterwards.

Re: Z3 keeps on shutting down

ik_92 — Wed, 28 Oct 2015 14:32:38 GMT

I tried the both the volume up and down with the power button and got no response.

I tried charging it and it will turn on and off for a while but then just stayed off after a while.

Re: Z3 keeps on shutting down

Uliwooly — Wed, 28 Oct 2015 16:14:49 GMT

@ik_92

What if you remove both the SIM and SD cards?

Re: Z3 keeps on shutting down

ik_92 — Wed, 28 Oct 2015 16:18:54 GMT

I've tried removing my sim card but does nothing

Thanks!

Re: Z3 keeps on shutting down

Uliwooly — Wed, 28 Oct 2015 16:19:23 GMT

@ik_92

Repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z3 keeps on shutting down

ik_92 — Wed, 28 Oct 2015 16:32:41 GMT

I tried connecting it to my laptop but it doesn't turn on so PCC cannot detect it.

Re: Z3 keeps on shutting down

Uliwooly — Wed, 28 Oct 2015 16:52:17 GMT

@ik_92

Charge it for 2 or 3 hours (wall charger) then leave it off > try again with PCC

Re: Z3 keeps on shutting down

Curnow1 — Wed, 28 Oct 2015 18:13:12 GMT

Unfortunately I'd say it's a,water damage. If your flaps were closed before exposing it in water then you should send the device to sony for a investigation, you probably have faulty seals.

Re: Z3 keeps on shutting down

ik_92 — Thu, 29 Oct 2015 05:06:33 GMT

Still no response after charging for a few hours.

Re: Z3 keeps on shutting down

Uliwooly — Thu, 29 Oct 2015 06:02:35 GMT

@ik_92

I'm sorry to hear that, you should contact your Local support