topic Re: Cannot delete SMS in XPERIA archive

Cannot delete SMS

zik — Wed, 08 Jul 2015 07:10:57 GMT

I cannot delete SMS on my phone. When I attempt to delete it day "message deleted" however the SMS still remains. I'm using the default Sony messaging App.

Re: Cannot delete SMS

Samuel1 — Wed, 08 Jul 2015 07:12:16 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Cannot delete SMS

_alexdon_ — Wed, 08 Jul 2015 07:16:20 GMT

Before you try the software repair,try the following: settings-apps-all,look for messages app,force stop and clear data. After this,disable the app. Restart your phone and follow the same path,enable back the app.

Re: Cannot delete SMS

Samuel1 — Wed, 08 Jul 2015 07:18:00 GMT

That's a good tip, thank alexdon!

Re: Cannot delete SMS

_alexdon_ — Wed, 08 Jul 2015 07:19:12 GMT

Glad I can help,but let's hope it works without a repair.

Re: Cannot delete SMS

zik — Wed, 08 Jul 2015 07:57:59 GMT

Just tried your suggestion below, unfortunately this did not work. Seems I will have to opt for the repair. Thanks for your kind assistance.

Re: Cannot delete SMS

_alexdon_ — Wed, 08 Jul 2015 08:03:00 GMT

Ok,keep us updated. Sorry for the issues.

Re: Cannot delete SMS

zik — Thu, 09 Jul 2015 22:06:21 GMT

Tried repairing the phone software. This did not work.

Re: Cannot delete SMS

_alexdon_ — Fri, 10 Jul 2015 06:40:52 GMT

So the SMS is still there? The repair should have erased everything.

Re: Cannot delete SMS

zik — Mon, 13 Jul 2015 22:21:22 GMT

The repair erased everything, however I restored from my backup. I did not want to erase all my SMS only some particular messages.

Re: Cannot delete SMS

_alexdon_ — Tue, 14 Jul 2015 05:57:00 GMT

In this case,I think the problem is related to the number of messages. Or to some specific messages.