topic Re: [Xperia Z2] camera glass get blurred in XPERIA archive

[Xperia Z2] camera glass get blurred

kemo7 — Mon, 06 Jul 2015 11:21:19 GMT

Hi.

Yesterday I get my phone to the pool and took some pictures under water. When I came home I noticed that something inside my camera lens it was something like fog. I could post an Image if is it necessary. What should I do? Should I take it to service or what?

Re: [Xperia Z2] camera glass get blurred

_alexdon_ — Mon, 06 Jul 2015 11:25:14 GMT

My suggestion for now: open all the lids covering the ports,remove your SIM,microSD and let the device dry up in a warm place. Perhaps you could also place it in a bowl of rice. That might be condensation.

Re: [Xperia Z2] camera glass get blurred

Thommo — Mon, 06 Jul 2015 11:26:05 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

You could also if you wish to, open all flaps and try playing a game or record a video which will make your phone heat up and hopefully help evaporate the fog but yes have your device inspected and request a vacuum test be performed

Re: [Xperia Z2] camera glass get blurred

kemo7 — Mon, 06 Jul 2015 11:36:53 GMT

Yeah its about condenstaion. For now I put it into a plastic bag with rice and silicone balls ( from shoes box).

I think I could lose my waranty if I open by myself.

Re: [Xperia Z2] camera glass get blurred

_alexdon_ — Mon, 06 Jul 2015 11:39:54 GMT

Wait some more,maybe do like Thommo suggested, record a 4K video, the phone will heat up and perhaps you'll clear the lens.

Re: [Xperia Z2] camera glass get blurred

kemo7 — Mon, 06 Jul 2015 11:44:41 GMT

OK I'll try later. Now I'll wait for few hours to see would silicon balls and rice dry it out. If they don't I'll try to record 4K videos or play some games. If that didn't clear lens I will take it to service center. Thanks.

Re: [Xperia Z2] camera glass get blurred

_alexdon_ — Mon, 06 Jul 2015 11:46:11 GMT

Keep us updated. Thommo left you the link to contact xperia care.

Re: [Xperia Z2] camera glass get blurred

kemo7 — Mon, 06 Jul 2015 17:51:21 GMT

It's cleared nicely but it still has some fog on it. I tried with hairdryer and it gets clean, but after 2-3 minutes it gets foggy and blurred again. Last thing I did is: I get off my sim card i sd card and left opened cases and put phone in the fridge for about 20 minutes. I still keep cases open.

Re: [Xperia Z2] camera glass get blurred

_alexdon_ — Mon, 06 Jul 2015 19:49:31 GMT

Well you don't hear about putting phones in a fridge too often,but keep us updated.

Re: [Xperia Z2] camera glass get blurred

EduardoJericó — Tue, 07 Jul 2015 19:39:02 GMT

I suffered same problem,I kept cases opened in a hot place, I mean, inside a hand bag in a warm climate, during few hours and the fog disappeared.
The problem after that is that the camera can not focus anything. I have sent a repair order because I think it it's a damage caused by the fog.