topic Re: Xperia Z3 Completely Dead in XPERIA archive

Xperia Z3 Completely Dead

meow_me0w — Sun, 05 Jul 2015 18:35:48 GMT

my xperia z3 less than 6 months old was dropped from about 50 cm onto the floor of my house and now is dead?

tried everything from charging for 24 hours to the volume up and power and pc companion and even the reset button under the micro sd card flap

the phone shows no sign of life, no vibrations, no led flash, nothing!

it was working in perfect order before the drop.

i have also tried multiple chargers and cables, no luck!

is there anything else i could try

Re: Xperia Z3 Completely Dead

Uliwooly — Sun, 05 Jul 2015 18:54:41 GMT

@meow_me0w

There's only one thing I can think of to suggest for you to try.

Remove both, the SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let it charge for 2 to 3 hours. I doubt this will work, perhaps something got damaged and/or disconnected from that drop.

Re: Xperia Z3 Completely Dead

Phy — Sun, 05 Jul 2015 18:55:00 GMT

Contact Sony Xperia Support to see if they can check your phone.
http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z3 Completely Dead

meow_me0w — Sun, 05 Jul 2015 19:02:08 GMT

nope that did nothing

Re: Xperia Z3 Completely Dead

Uliwooly — Sun, 05 Jul 2015 19:03:25 GMT

@meow_me0w

Follow @Phy's advice

Re: Xperia Z3 Completely Dead

Nader977 — Sun, 05 Jul 2015 19:33:09 GMT

Please try to use new cable and new power adapter and try to connect it to power for half an hour and try to turn your.phone on..

Re: Xperia Z3 Completely Dead

meow_me0w — Sun, 05 Jul 2015 22:36:55 GMT

tried this, did not work

Re: Xperia Z3 Completely Dead

SophiaW — Mon, 06 Jul 2015 02:19:46 GMT

meow_me0w, I advise contacting your local Sony Xperia Customer Care as soon as possible so your phone can be assessed - you can find contact details for the team in your region by clicking the link in my signature.

Re: Xperia Z3 Completely Dead

Abdulakh1 — Mon, 06 Jul 2015 10:18:43 GMT

All your actions will not help to restore the phone. Your phone mechanical damage. Restore it can only be in service center. I suspect that could damage the motherboard