topic Re: charging in XPERIA archive

charging

wissam21 — Sun, 05 Jul 2015 11:15:00 GMT

Hello I update my phone . I have to Lollipop system , but I have a problem emerged that the phone does not ship during use please help

Re: charging

_alexdon_ — Sun, 05 Jul 2015 11:16:17 GMT

Can you elaborate on what ship means?

Re: charging

wissam21 — Sun, 05 Jul 2015 11:26:53 GMT

Sorry. I'm update my phone to the Lollipop but the phone after the update not charging when i used

Re: charging

_alexdon_ — Sun, 05 Jul 2015 11:32:29 GMT

Are you charging directly to wall socket or via USB? Do you use the device while charging?

Re: charging

wissam21 — Sun, 05 Jul 2015 11:42:30 GMT

I'm changing wall socket not usb. Yes I'm using the phone when charging but after the update the phone not charging when i used

Re: charging

_alexdon_ — Sun, 05 Jul 2015 11:54:33 GMT

And if you don't use the device,does it charge?

Re: charging

wissam21 — Sun, 05 Jul 2015 12:36:38 GMT

Yes he's charging

Re: charging

_alexdon_ — Sun, 05 Jul 2015 12:40:02 GMT

You could try to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: charging

wissam21 — Sun, 05 Jul 2015 16:30:16 GMT

Thanks alexdon i will try and i tell you what happened

Re: charging

_alexdon_ — Sun, 05 Jul 2015 16:34:31 GMT

Keep us updated.

Re: charging

wissam21 — Thu, 09 Jul 2015 03:56:02 GMT

Hi alexdon I'm backing to jelly been 4.3 he is very good to battery life

Re: charging

_alexdon_ — Thu, 09 Jul 2015 05:33:38 GMT

Great info.