https://community.sony.si/t5/xperia-archive/z-ultra-replacement-issue/m-p/3391688#M488852 <P>I had purchased z ultra ..from sony exclusive showroom kollam on 31/07/2014..for rs 35000rs..aftr 4months the phone got hanging while using Internet...I went to the service center they make software update,and tel that problem is solved,,the same hapened two more times,,I do adjust with that problem..but from June 2015 the real trouble with touch came out,,its difficult to use the phone now..I went to the service outlet at kadapakada Kollam on 24/06/15,,they said that its bcz of calibration problem..the next day they called me and the problem is resolved,,,I checked the phone,but the same problem with auto touch working is still there,,they took my phone back and replied that they will replace my phone,,am happy with the reply,,but here comes the shockest reply from there..Xperia z s the handset that will be provided for me for the replacement,,I can't understand t logic behind this,,i told them that I purchased the handset for 35k,at the same time Xperia z cost is 28k,,and this z is an outdated model with low performance of ram and camera clarity,,my point is that I don't need a degraded model for my z ultra..it's better to give me a z ultra replaced or a better one than Xperia z..all other companies are giving an upgraded model for replaced handsets now a days,,can't understand why sony mobiles is doing this for Sony mobile lovers...my job sheet no: W115041105169.....plz do the procedings..</P> Thu, 02 Jul 2015 05:58:26 GMT Mr3 2015-07-02T05:58:26Z https://community.sony.si/t5/xperia-archive/z-ultra-replacement-issue/m-p/3391688#M488852 <P>I had purchased z ultra ..from sony exclusive showroom kollam on 31/07/2014..for rs 35000rs..aftr 4months the phone got hanging while using Internet...I went to the service center they make software update,and tel that problem is solved,,the same hapened two more times,,I do adjust with that problem..but from June 2015 the real trouble with touch came out,,its difficult to use the phone now..I went to the service outlet at kadapakada Kollam on 24/06/15,,they said that its bcz of calibration problem..the next day they called me and the problem is resolved,,,I checked the phone,but the same problem with auto touch working is still there,,they took my phone back and replied that they will replace my phone,,am happy with the reply,,but here comes the shockest reply from there..Xperia z s the handset that will be provided for me for the replacement,,I can't understand t logic behind this,,i told them that I purchased the handset for 35k,at the same time Xperia z cost is 28k,,and this z is an outdated model with low performance of ram and camera clarity,,my point is that I don't need a degraded model for my z ultra..it's better to give me a z ultra replaced or a better one than Xperia z..all other companies are giving an upgraded model for replaced handsets now a days,,can't understand why sony mobiles is doing this for Sony mobile lovers...my job sheet no: W115041105169.....plz do the procedings..</P> Thu, 02 Jul 2015 05:58:26 GMT https://community.sony.si/t5/xperia-archive/z-ultra-replacement-issue/m-p/3391688#M488852 Mr3 2015-07-02T05:58:26Z https://community.sony.si/t5/xperia-archive/z-ultra-replacement-issue/m-p/3391689#M488853 <P>Hi&nbsp;<SPAN class=""><A id="link_14" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/566915" target="_self">Mr3</A>,</SPAN></P> <P><SPAN class="">Welcome to the community,</SPAN></P> <P><SPAN class="">I have edited&nbsp;your post and removed any personal&nbsp;information, as this is not aloud on this forum.</SPAN></P> <P><SPAN class="">In regards to the issue, I can only suggest that you speak with Sony Mobile Customer care within your region. However please note, in nearly every situation you will only ever be replaced with the same model unit, as this was and is the model you purchased.</SPAN></P> <P><SPAN class="">Please use my signature to find contact details.</SPAN></P> Thu, 02 Jul 2015 06:03:38 GMT https://community.sony.si/t5/xperia-archive/z-ultra-replacement-issue/m-p/3391689#M488853 Jake-SonyXperia 2015-07-02T06:03:38Z