topic Re: phone in standby in XPERIA archive

phone in standby

miriamlasala — Mon, 16 Mar 2015 17:59:57 GMT

when my phone is in standby it turns on by itself and shows SONY, than XPERIA and then a violet animation.

When I'd like to unlock it, it repets the same things that I said before.

stop, help me please

Re: phone in standby

_alexdon_ — Mon, 16 Mar 2015 18:02:58 GMT

Do you have daydream enabled? Try to clear data for smart connect under settings-apps-all.

Re: phone in standby

Uliwooly — Mon, 16 Mar 2015 18:22:46 GMT

If that doesn't work then repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: phone in standby

miriamlasala — Mon, 16 Mar 2015 20:36:43 GMT

I thought that was resolved but no 😞

Re: phone in standby

_alexdon_ — Mon, 16 Mar 2015 20:42:13 GMT

Does this occur only when you put the device to charge? Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: phone in standby

miriamlasala — Mon, 16 Mar 2015 20:50:37 GMT

yes it remains... I have to wait a bit before I can unlock it

Re: phone in standby

_alexdon_ — Mon, 16 Mar 2015 20:55:11 GMT

Have you also checked safe mode?

Re: phone in standby

miriamlasala — Mon, 16 Mar 2015 21:01:19 GMT

while it is in safe mode it is unlock as normal for the first 2 \ 3 times, then return that way, and after the release there is no longer the safe mode

Re: phone in standby

_alexdon_ — Mon, 16 Mar 2015 21:02:44 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: phone in standby

miriamlasala — Mon, 16 Mar 2015 21:07:57 GMT

thank you, tomorrow I'll do it, now I can't... (sorry if my writing is not correct, but I do not speak English well)

Re: phone in standby

Uliwooly — Mon, 16 Mar 2015 21:10:01 GMT

you can use google translate if you ever encounter a language issue.

Re: phone in standby

_alexdon_ — Mon, 16 Mar 2015 21:29:41 GMT

@uliwooly I hope the suggestion of repairing that you first made will help.

Re: phone in standby

dr1987 — Wed, 25 Mar 2015 03:49:40 GMT

Yes wen device is on standby turns automatically and displays Sony Xperia advertise kinda images than runs Bluetooth, nfc,brightness, mobiledata, wifi together.
Device was bought day before yesterday evening very same time was upgraded 4.4 n I come to notice this kinda malfunction since I started.