xperia z1 compact problem restoring

boavista1 — Wed, 01 Jul 2015 00:35:45 GMT

Hello. I've bought new sony xperia z1 compact but it has a serious problem. Every time I plug it in (to charge) it restores. The promo video keeps playing again and again, my wallpaper disappears and sets default and the worst thing is that all my photos I took before are deleted. (photos from whatsapp and messenger remain, music remains and gmail, whatsapp and viber remain logged in) All this used to happen when I plugged the mobile to charge but the last time it happened itself suddenly.

Please, can you tell me what it is caused by and what can I do about it? In this moment I do not reside at the same place I bought the phone at so I am not able to return it. Thank you very much.

Re: xperia z1 compact problem restoring

Jake-SonyXperia — Wed, 01 Jul 2015 00:50:22 GMT

Hi boavista,

Welcome to the community,

This sounds like the device is set to Demo mode, you can try removing this by doing the following.

*#*#73556673#*#*

This should remove the demo mode, let us know how you get on.

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xperia z1 compact problem restoring

Re: xperia z1 compact problem restoring