topic Re: Z4: Word and OneDrive don't work with Multi-User in XPERIA archive

Z4: Word and OneDrive don't work with Multi-User

Zampano — Tue, 30 Jun 2015 13:14:01 GMT

Hi,

We are sharing the Z4 tablet among 4 in my family. For this I'm using the Android multiple users.

The pre-installed MS Word worked for the main user or owner perfectly. Then I tried to install it for the second and third and fourth user. In all cases after starting Word for these users the message came up "download of additional content required". When clicking on "download" the app crashes. Then recently an update of Word was delivered via Google Play. Now the same happens for the main user. Deinstalling for all four users and reinstalling from Google Play didn't solve the issue.

For MS OneDrive the issue is: it works for the main user. For the other users the Playstore gives the error message: "another user on this devices installed an incompatible version of OneDrive. Deinstall this first". Deinstalling and reinstalling didn't helped that issue either. Only one of the four users can use OneDrive.

Any ideas on how to solve this? I do have the BKB50 and Word was my main reason to go for that combination with the Z4.

Regards,

Zampano

Re: Z4: Word and OneDrive don't work with Multi-User

Zampano — Tue, 30 Jun 2015 13:30:20 GMT

I forgot to mention: Skype, Powerpoint and Excel work just fine for multiple users. Each of the four of us are logged on to the apps with own MS accounts.

BR - Zampano

Re: Z4: Word and OneDrive don't work with Multi-User

Uliwooly — Tue, 30 Jun 2015 16:32:38 GMT

@Zampano

Are the other users regular "User" account or Restricted profiles?

Re: Z4: Word and OneDrive don't work with Multi-User

Zampano — Tue, 30 Jun 2015 16:38:45 GMT

These are regular users, not restricted.

Re: Z4: Word and OneDrive don't work with Multi-User

Uliwooly — Tue, 30 Jun 2015 17:26:24 GMT

@Zampano

While we wait for an official statement, you might want to contact the app developer (Microsoft) perhaps it's a restriction on their side.

Re: Z4: Word and OneDrive don't work with Multi-User

Zampano — Wed, 01 Jul 2015 17:58:41 GMT

Microsoft Office for Android email support replied only with a standardized email. Beside of pointing to some FAQ it just offers to call the support hotline. I'll have to wait for the office hours then.

In the meantime: has anyone tried using Word in a Multi-User setup on the Z4? Maybe it's just an issue here at me...

Thx and Best Regards

Zampano

Re: Z4: Word and OneDrive don't work with Multi-User

Uliwooly — Fri, 03 Jul 2015 16:00:09 GMT

@Zampano

@Hampus could you check this out?

Re: Z4: Word and OneDrive don't work with Multi-User

Zampano — Fri, 24 Jul 2015 19:08:56 GMT

Hi all,

Just FYI:

since the latest update the usage of Word, Excel, OneDrive and PPT in a multi user environment works again. Puuh!

Thanks again for looking into this.

Kind regards,

Zampano

Re: Z4: Word and OneDrive don't work with Multi-User

Uliwooly — Mon, 10 Aug 2015 22:32:48 GMT

@Zampano

Great to hear that