topic Re: Low ringtone volume if change vibrate mode to normal mode after missing incomming call in XPERIA archive

Low ringtone volume if change vibrate mode to normal mode after missing incomming call

Edguy555 — Wed, 03 Jun 2015 11:50:37 GMT

Initial condition: Sony Xperia Z1, C6903 (S/W: 14.5.A.0.270). Phone was flashed with all wipes

Steps to reproduce:

1) Goto phone settings and be ensure that:

Vibrate mode with sound - ON

Increasing ring - ON

Sound start - ON

Other sounds:

Key sound - ON

Screen lock sound - ON

Sound of tap the screen - ON

vibro feedback - ON

In keyboard: The vibration when you press - ON

2) Ringtone volume - 100% (Normal mode)

3) Take incoming calls from any phone

4) Check that volume of incoming call was 100%

5) Change sound mode to vibrate only

6) Take incoming calls from any phone to Z1 and do no answer (Miss the call)

7) Change mode back to normal

😎 Take incoming calls from any phone

9) Check that volume of incoming call was about 10-15%. It also can view in sound settings - ISSUE.

Please give your feedback about this ISSUE! Issue is also reproduced on 14.5.A.0.242.

Re: Low ringtone volume if change vibrate mode to normal mode after missing incomming call

Rickard — Wed, 03 Jun 2015 12:29:05 GMT

Sorry to hear that you have issues with the volume and thanks for the detailed steps!

We have received some reports of this issue in other threads and it has been forwarded internally for investigation. I will include your steps and let you know as soon as i have more information.

Re: Low ringtone volume if change vibrate mode to normal mode after missing incomming call

Edguy555 — Wed, 03 Jun 2015 12:36:55 GMT

Thanks, I will waiting your feedback with a great desire!)

Re: Low ringtone volume if change vibrate mode to normal mode after missing incomming call

Edguy555 — Wed, 03 Jun 2015 12:39:13 GMT

Also it is normaly for me to provide detailed information because my possition senjor test enginner in my job)

Re: Low ringtone volume if change vibrate mode to normal mode after missing incomming call

Edguy555 — Thu, 04 Jun 2015 12:53:47 GMT

Increasing ring is the settings which affects on this ISSUE! If Increasing ring = OFF, all OK, if Increasing ring = ON - ISSUE!

Also after issue it becomes much quieter sound pressing the three lower buttons even if you increase the ringer volume.

To restore the volume keystrokes you must change mode from normal to vibrate and back again (provided that there were no calls).

Re: Low ringtone volume if change vibrate mode to normal mode after missing incomming call

Hampus — Thu, 16 Jul 2015 12:58:08 GMT

Hi,

This has now been investigated and will be fixed in an upcoming software. Once again, thanks for the detailed steps!