topic Re: Z Tablet won't turn on after update in XPERIA archive

Z Tablet won't turn on after update

tappy — Wed, 03 Jun 2015 05:34:03 GMT

I've had my tablet for a number of months and have no problems. I updated the software yesterday, charged the tablet and turned it off because I was flying the next day and had a few films I wanted to watch. You can imagine my annoyance when I went to turn it on and nothing. Tried charging it and no lights. I tried all of the suggestions, holding up volume and power button and,also connecting it be pc companion but still absolutely nothing. I love Sony and have,a Sony tv, laptop, ps4 and phone so this has come as a massive disappointment. Please can anyone help.

Re: Z Tablet won't turn on after update

Qatrium — Wed, 03 Jun 2015 06:11:58 GMT

You might need to contact Sony support to get it examined:

http://support.sonymobile.com/global-en/contactUs/

Re: Z Tablet won't turn on after update

Uliwooly — Wed, 03 Jun 2015 06:14:22 GMT

Connect your tablet to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours

Re: Z Tablet won't turn on after update

tappy — Wed, 03 Jun 2015 11:39:22 GMT

Thank you both. I've tried plugging it into the wall and doing what you suggested but no joy 😞

Re: Z Tablet won't turn on after update

Hampus — Wed, 03 Jun 2015 12:12:05 GMT

Sorry to hear.
Unfortunately, if you have charged the Tablet for a longer time but there are no reaction when trying to power it on, I suggest that you visit nearest service center to have your unit examined by a technician.

You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/

Re: Z Tablet won't turn on after update

tappy — Fri, 05 Jun 2015 09:43:26 GMT

Thanks for the info. Believe it or not it has suddenly sparked back into life. I've had it on charge all morning again and I noticed a red charging light.

Re: Z Tablet won't turn on after update

Hampus — Mon, 08 Jun 2015 07:35:29 GMT

Glad to hear. Was the battery completely flat?