topic Re: Two phone apps on z3 compact in XPERIA archive

Two phone apps on z3 compact

Z3uklad — Mon, 01 Jun 2015 17:15:40 GMT

I seem to have two phone apps since I updated to lollipop but the only issue they generate is when the Xperia voice mail app notifies me of a message... I get it twice. One is a grey notification and the other is blue. Help

Re: Two phone apps on z3 compact

SergioPL1 — Mon, 01 Jun 2015 17:27:58 GMT

You could try to disable one but the safest solution would be to repair phone using PC Companion or Bridge for Mac. Please do backup of important data first.

Re: Two phone apps on z3 compact

Z3uklad — Mon, 01 Jun 2015 18:09:40 GMT

You cant disable one of them and both have notifications ticked. I wouldnt know how to repair the phone with PC Companion.

Also this issue is also on my mother's Z3 Compact which would suggest an fault in the update.

Re: Two phone apps on z3 compact

SophiaW — Tue, 02 Jun 2015 01:55:08 GMT

Hi Z3uklad, welcome to the community!

Heres how to do a software repair on PC Companion:

To back up your phone first:

1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Keep us updated.

Re: Two phone apps on z3 compact

Z3uklad — Thu, 04 Jun 2015 21:23:37 GMT

I decided to try a standard factory reset. This has not made the slightest bit of different and interestingly, upon chatting to several people on Google+ I am not the only one whos phone has this issue. I think there is a bug in the Lollipop update for the Z3 Compact.