topic Z3C apps randomly stop working, phone restarts by itself in XPERIA archive

Z3C apps randomly stop working, phone restarts by itself

tokays — Sat, 07 Mar 2015 12:12:43 GMT

Hi,

I'm having quite some trouble with my Xperia Compact Z3 (D5803).

- It restarts by itself (not touching anything, it's next to me and suddenly I see it's restarting)
- About all apps freeze and display "this app has stopped working" message (google apps, sony apps... about everything) at some point, when I use the phone.

- I did a reset (from the phone) and hard reset (with PC companion), with no result : in fact, after the reset with PC companion, first thing shown is a message saying that hangouts has stopped working

- It all started quite suddenly, there was no change or damage on the phone that could have provoked this.

Any ideas ?

Re: Z3C apps randomly stop working, phone restarts by itself

_alexdon_ — Sat, 07 Mar 2015 14:52:51 GMT

Have you restored some apps after the repair?

Re: Z3C apps randomly stop working, phone restarts by itself

Phy — Sat, 07 Mar 2015 17:57:08 GMT

Boot on safe mode and see if you experience the same issue?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Z3C apps randomly stop working, phone restarts by itself

_alexdon_ — Sat, 07 Mar 2015 20:42:58 GMT

@Phy not sure safe mode helps if he hadn't restored anything.

Re: Z3C apps randomly stop working, phone restarts by itself

tokays — Sat, 07 Mar 2015 23:37:17 GMT

No, just resintalled everything from scratch again...

Re: Z3C apps randomly stop working, phone restarts by itself

Uliwooly — Sun, 08 Mar 2015 00:46:26 GMT

Remove the sim and sd cards and try to use your phone without them for couple hours, if the phone doesn't restart then you know the issue

Re: Z3C apps randomly stop working, phone restarts by itself

_alexdon_ — Sun, 08 Mar 2015 08:38:16 GMT

When you repair with PC companion,do not install anything after. Keep the device clean for some days,no task killers,no antivirus.

Re: Z3C apps randomly stop working, phone restarts by itself

tokays — Sun, 08 Mar 2015 15:46:09 GMT

Thanks for all the tips.

I tried exactly that, keeping it as "pure" (if we can call that with all the sony bloatware...) as possible, but actually just after resetting the problems are still present, even before installing any new apps.

Same goes with safe mode...

I'm afraid it can only be a hardware problem...

Re: Z3C apps randomly stop working, phone restarts by itself

_alexdon_ — Sun, 08 Mar 2015 15:49:52 GMT

In this case,contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z3C apps randomly stop working, phone restarts by itself

tokays — Thu, 19 Mar 2015 17:29:52 GMT

I'm wondering if it might be the SIM card which I hand-cutted to fit the nano-sim format, I will try with a "normal" nanosim for a few days and see if it solves the problem...

Re: Z3C apps randomly stop working, phone restarts by itself

_alexdon_ — Thu, 19 Mar 2015 17:32:17 GMT

Usually,it is recommended that you use proper nano SIM or microSIM and not cut your older one.