topic Re: Camera issue in XPERIA archive

Camera issue

papakp — Thu, 25 Jun 2015 14:35:42 GMT

Hello. When I click the camera app, it opens but the screen remains black. Also when I click the camera button, it opens but the screen remains black. Also the front camera works fine. Do I have to sent my z1 compact to the service?
Thank you

Re: Camera issue

Hampus — Thu, 25 Jun 2015 14:48:14 GMT

Hi,

It may be related to a hardware issue. But have you tried to clear data for the camera to see if this can help? You can do this via Settings > Apps > The tab "All" > Camera > Clear data.

Re: Camera issue

Uliwooly — Thu, 25 Jun 2015 16:06:39 GMT

@papakp

If clearing the data doesn't solve your problem, repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

if that doesn't work then contact your local Xperia Care

Re: Camera issue

papakp — Fri, 26 Jun 2015 08:22:10 GMT

Hello. I have tried clear data, factory reset, restart and finally pc companion. Nothing happened. Probably i will sent my phone to xperia service.

Thank you.

Re: Camera issue

Uliwooly — Fri, 26 Jun 2015 08:33:04 GMT

Keep us updated

Re: Camera issue

Hampus — Fri, 26 Jun 2015 08:50:38 GMT

Okay, Sorry to hear. I would also suggest that you visit nearest service center to have the phone examined by a technician in this matter.

Re: Camera issue

papakp — Thu, 02 Jul 2015 22:50:05 GMT

Hello. Here in Greece, this week and probably the other one, I don't know how this situation will take, we face economic problems, I think you have heard. At this time we can't withdraw our money, banks are closed. And my phone is the last thing that i will take care. The Sony service care, here in volos, the city I live, is closed. Every day, after work, I am visiting it and the only thing I see is the door closed. Waiting.....

Re: Camera issue

papakp — Mon, 06 Jul 2015 11:00:19 GMT

hello.

I have sent, finally, my phone to repair today. Also i have asked for replacing it. See what will happen.

Thank you

Re: Camera issue

miniedp — Mon, 06 Jul 2015 15:16:17 GMT

I have the same issue.

I just booted the phone into safe mode and it worked fine so I suspect it's an app that's causing the issue. Any ideas how I can check when an app was updated so I can see which it might be?

Re: Camera issue

SergioPL1 — Mon, 06 Jul 2015 15:18:02 GMT

Check if you have "Ok Google" enabled. If it is try to disable it.

Re: Camera issue

papakp — Mon, 13 Jul 2015 10:18:40 GMT

Hello.

I have finally taken my phone z1 compact from the service. They have made mechanical repair, Camera Replacement, software update, Checking ok.

There is no problem now, it works fine.

no charge guarantee

Thank you

Re: Camera issue

traveller_cz — Wed, 15 Jul 2015 10:35:36 GMT

Thanks for the update. My camera froze for half a day about one month ago - since then everything is OK. To bad you cannot 100% rely on it.