topic Xperia Z3 Water damage in XPERIA archive

Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 07:19:54 GMT

my dad just buy for me an xperia z3 (yesterday)
i was happy with the phone i go to get a shower with it and al is good
and before 1hour or 1hour 30min i go to beach i just wanna take a pic with the phone i check the flaps and i take it underwater about 10 cm (they say150cm max) after 3 sec after i take the pic wich mean i stay in water about 10 sec and the phone stuck in the pic i don't know what to do i was afraid i check the flaps they was close i get the water and the phone restar i didn't know what to do so i go out the water and all the way he was open and close by his self i am home now i see the indicator one of them was red ( at the charger ) but i swear of god they was close i found my dad home and give it to him he say he will talk to the guy he buy it from
i don't know i read this "/t5/Xperia-Z-ZL-ZR/Water-damage-Fix-Xperia-Z/td-p/894981" i think they will not help me ( i mean the sony team ) do u think guys if reapare it my self better i am really confused help please ...

Re: Xperia Z3 Water damage

Uliwooly — Thu, 25 Jun 2015 07:21:49 GMT

@chiheb

I'm sorry to hear that. You have to contact the seller or your local Xperia care. it seems that one of the flaps wasn't firmly closed

http://support.sonymobile.com/global-en/contactUs/

Keep in mind that if you repair it yourself or try to, you will void the warranty.

Re: Xperia Z3 Water damage

Samuel1 — Thu, 25 Jun 2015 07:22:39 GMT

I'm sorry to hear that.
I suggest that you contact your local support to get in touch with a service center.
Local support.

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 07:36:28 GMT

Is there a chance to repair it or change it ? it's new ... i didn't even download my music i want an xperia Z2 from 1 year ago and now after this ... the first and last smart from SONY after i see many ppl have this problem that's unacceptable hope they will give me a new one or just repair it ..

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 07:40:20 GMT

thnx
but i swear of god i check it i am not that stupid ..
btw i can't findd my contry --' in that link u give me ( the support contact )

Re: Xperia Z3 Water damage

Samuel1 — Thu, 25 Jun 2015 07:41:34 GMT

The service center will decide on what will happen with the phone. It's impossible for anyone here to promise anything as it's up to the service center to rule out if the flaps have been insufficient or similar.

Re: Xperia Z3 Water damage

Samuel1 — Thu, 25 Jun 2015 07:43:18 GMT

What's your country?

Re: Xperia Z3 Water damage

Uliwooly — Thu, 25 Jun 2015 07:46:11 GMT

@chiheb

Request a vacuum test from your local Xperia care, that will prove if there's an issue with your phone or if the flap wasn't firmly closed.

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 07:53:13 GMT

tunisia
my father buy it from france

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 07:53:53 GMT

what is the vacum test ? what it do and what to prove ?

Re: Xperia Z3 Water damage

Uliwooly — Thu, 25 Jun 2015 07:58:47 GMT

@chiheb

You will have to send it to Sony Xperia Care at France.

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 08:02:45 GMT

oups ... if my friend goes and i give him the papers it will help ?

Re: Xperia Z3 Water damage

Samuel1 — Thu, 25 Jun 2015 08:27:44 GMT

Yes, that should be fine.

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 08:33:19 GMT

can someone tell me about the vacuum test ?

Re: Xperia Z3 Water damage

Samuel1 — Thu, 25 Jun 2015 08:40:26 GMT

The service center performs this test the phones water resistance.

Re: Xperia Z3 Water damage

chiheb — Thu, 25 Jun 2015 08:56:45 GMT

hope it will help