topic Re: Z2 problems after putting it in water in XPERIA archive

Z2 problems after putting it in water

Eslamsehaim — Thu, 25 Jun 2015 00:53:17 GMT

Hi everyone I bought Sony Xperia Z2 and I tried to test the water resistance of the phone for like 3 minutes inside a big cup full of clean drinkable water and then after pulling it out the screen back light was gone and I only hear the phone sounds that prove the phone is still working but I don't know what happened to the screen. please help me

Re: Z2 problems after putting it in water

Uliwooly — Thu, 25 Jun 2015 07:18:58 GMT

@Eslamsehaim

I'm sorry to hear that, but contact your local Xperia Care asap to get your phone inspected

http://support.sonymobile.com/global-en/contactUs/

If the screen was cracked then the phone wasn't waterproof.

Re: Z2 problems after putting it in water

Eslamsehaim — Thu, 25 Jun 2015 07:28:00 GMT

I appreciate it but i really can say that only the back screen light is gone other ‫than that the touch screen is responding to my fingers the sounds are playing through the speakers the vibration is working I can feel almost everything except that the backlight off the screen is gone

Re: Z2 problems after putting it in water

Uliwooly — Thu, 25 Jun 2015 07:50:12 GMT

@Eslamsehaim

You should NOT be using the phone as the LCD was water damaged, and using the phone might damage the phone further.

Re: Z2 problems after putting it in water

Pharaon — Thu, 25 Jun 2015 08:10:19 GMT

wow i thought the phone is water proof

Re: Z2 problems after putting it in water

Eslamsehaim — Thu, 25 Jun 2015 08:10:42 GMT

But sir it was only for the first time once i pulled the phone out of the water since that time im leaving the phone in a dry place under a fan as the front and back cameras are losing water vapors bit by bit
ill be in contact with sony care today
Problem is im in KSA now and i hope they do care about such customer problems i wish they do

Re: Z2 problems after putting it in water

Uliwooly — Thu, 25 Jun 2015 08:14:53 GMT

@Eslamsehaim

Don't forget to use rice.

The phones are waterproof, as long as they flaps are firmly closed and there aren't any physical damages to the phone.

Re: Z2 problems after putting it in water

Pharaon — Thu, 25 Jun 2015 08:14:57 GMT

hope you have some warrenty otherwise you might paying money to get it fix although i hope in saudia they wont make you pay i hope

Re: Z2 problems after putting it in water

Eslamsehaim — Thu, 25 Jun 2015 08:30:50 GMT

Rice ! That might help .
sir the phone is totally new no physical damage at all and the flaps were closed tight i even have a picture of it inside the cup i was happy i have a phone that can do that but it took me down and i got disappointed and this is my first experience with sony smartphones

Re: Z2 problems after putting it in water

Eslamsehaim — Thu, 25 Jun 2015 08:39:14 GMT

Its KSA my friend i dont think it will go as well as if that happened out side of this side of the world im already reading that sony care here in the capital Riyadh is miserably in need of a revolutionary enhancements