topic Re: Can't update software in XPERIA archive

Can't update software

AngyPush — Tue, 23 Jun 2015 10:11:39 GMT

Hi!

Since I got my xperia Z1, which was a year and a half ago, I haven't been able to update my softaware. I download the update and press the install button, my phone restarts, I enter my PIN and a few moments later the system displays a message that the update failed to install and I should try again.

What do I do now and how do I install the new software?

Re: Can't update software

Samuel1 — Tue, 23 Jun 2015 10:13:10 GMT

I suggest that you try to repair the phone software using PC Companion at first. Open up Support Zone > Update phone software > Repair phone software.

Re: Can't update software

Thommo — Tue, 23 Jun 2015 11:34:08 GMT

Have you unlocked your bootloader or rooted your device?

Re: Can't update software

bbaydogdu — Wed, 24 Jun 2015 18:27:48 GMT

I have the same problem here, my device rooted.

Re: Can't update software

Uliwooly — Thu, 25 Jun 2015 03:57:22 GMT

@bbaydogdu

Have you unlocked the bootloader? elaborate on your issue.

Re: Can't update software

AngyPush — Wed, 01 Jul 2015 07:44:08 GMT

No, I haven't rooted the device or unlocked the bootloader. Was trying to find a way without rooting it but i guess that will be the way.

Re: Can't update software

AngyPush — Wed, 01 Jul 2015 10:45:26 GMT

@Samuel wrote:
I suggest that you try to repair the phone software using PC Companion at first. Open up Support Zone > Update phone software > Repair phone software.

I opened up the Support Zone but could not find Repair Software.

Re: Can't update software

_alexdon_ — Wed, 01 Jul 2015 10:47:32 GMT

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Can't update software

AngyPush — Wed, 01 Jul 2015 11:26:49 GMT

@alexdon wrote:
Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Thank you very much!

Re: Can't update software

_alexdon_ — Wed, 01 Jul 2015 11:32:42 GMT

Did it work? Can you update?

Re: Can't update software

AngyPush — Wed, 01 Jul 2015 12:53:35 GMT

@alexdon wrote:
Did it work? Can you update?

tried 3 times and it still shows me error