topic Re: Xperia z3 touchscreen not responding in XPERIA archive

Xperia z3 touchscreen not responding

King86 — Mon, 22 Jun 2015 20:11:09 GMT

Hey! I need help! I took a couple photos of my son in his pool, it worked fine. After attempting to take some more I realised that my display wasn't coming on. All outlets were sealed. Now the phone works... I'm getting alerts, the phone is ringing, the buttons are responding but the screen isn't coming on and it's not responding to touch.

Please any assistance would be appreciated.

P.s. the phone was only purchased 4 days ago

Jerome

Re: Xperia z3 touchscreen not responding

Uliwooly — Mon, 22 Jun 2015 20:19:53 GMT

I'm sorry to hear that, contact your local Xperia care, and request a vacuum test or the store.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia z3 touchscreen not responding

SophiaW — Tue, 23 Jun 2015 00:15:28 GMT

Hi King86, welcome to the community!

I agree with @uliwooly, contact your local Sony Xperia Customer Care team as soon as possible, especially if the phone is only 4 days old.

All the best.