https://community.sony.si/t5/xperia-archive/xperia-z-replaced-handset/m-p/3372888#M478542 <P><SPAN>Hi. I have Sony Xperia Z. There was a touch issue, have taken it to service center. They have replaced the handset. Now I have got an refurbished Xperia Z whose power button is loosened, speaker is outputting low sound What is the replacement policy? Are we supposed to get a new handset or a working, used handset?</SPAN></P> Mon, 06 Apr 2015 16:00:26 GMT Ganesh570 2015-04-06T16:00:26Z https://community.sony.si/t5/xperia-archive/xperia-z-replaced-handset/m-p/3372888#M478542 <P><SPAN>Hi. I have Sony Xperia Z. There was a touch issue, have taken it to service center. They have replaced the handset. Now I have got an refurbished Xperia Z whose power button is loosened, speaker is outputting low sound What is the replacement policy? Are we supposed to get a new handset or a working, used handset?</SPAN></P> Mon, 06 Apr 2015 16:00:26 GMT https://community.sony.si/t5/xperia-archive/xperia-z-replaced-handset/m-p/3372888#M478542 Ganesh570 2015-04-06T16:00:26Z https://community.sony.si/t5/xperia-archive/xperia-z-replaced-handset/m-p/3372889#M478543 <P>Depends on&nbsp;your&nbsp;country's consumer laws and how long you have had it</P> Mon, 06 Apr 2015 16:29:47 GMT https://community.sony.si/t5/xperia-archive/xperia-z-replaced-handset/m-p/3372889#M478543 Thommo 2015-04-06T16:29:47Z