topic Re: battery not charge in XPERIA archive

battery not charge

MrLibya — Fri, 19 Jun 2015 10:24:18 GMT

Hallo all

2 das ago my phone was work very wall , My phone ran down and the battery dont charge it's charge to 1% then after some time it's bee 0% then after time is get back to 1% , and if i keep try turn on the phone some time it's work and phone on with charge 1% but while phone is on the battery dont charge

i connect the usb in the charger and computer and try another charge but the same while the phone on it's not charge , and while is off it's not get hight then 1%

i also try PC Companion > Repair Phone

but i cant pass the first step

i think this becuase the charge is 1% or less

any help ?

Re: battery not charge

Thommo — Fri, 19 Jun 2015 11:38:58 GMT

Hold power and volume up until you feel 3 quick vibrations then connect it to the power and leave for a few hours

Re: battery not charge

MrLibya — Fri, 19 Jun 2015 11:52:07 GMT

i try this and didnt work

Re: battery not charge

Thommo — Fri, 19 Jun 2015 13:09:46 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: battery not charge

MrLibya — Fri, 19 Jun 2015 23:01:53 GMT