topic Re: "program exception" appearance in XPERIA archive

"program exception" appearance

SonyZ3c — Sun, 24 May 2015 11:30:55 GMT

Hi, i have a problem with my Z3 compact. As long as i am using the phone it always appears on the screen "program exception " what should i do for stopping this and solve this problem?
Thank you

Re: "program exception" appearance

Qatrium — Sun, 24 May 2015 11:36:04 GMT

Can you post a screen shot? May be we can define the program causing this.

In all ways this looks like a software issue, I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to back up you data on internal memory before you proceed.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Re: "program exception" appearance

SonyZ3c — Sun, 24 May 2015 11:38:54 GMT

Ok i Will try to send you à pic before but how can i send picture in this forum?

Re: "program exception" appearance

Qatrium — Sun, 24 May 2015 11:51:28 GMT

Upload the picture into Dropbox or Google drive and share the link here, or use "Insert/edit an image' button when you post a reply.

Re: "program exception" appearance

crowleeeey — Sun, 24 May 2015 13:33:57 GMT

I have the sme problem with my z3 it just began 2hours ago

Re: "program exception" appearance

SonyZ3c — Sun, 24 May 2015 13:41:50 GMT

Till now it didnt happen again so i cant take a pic. My Z3 compact is new i have it since one week aprox so i dont know what can be the source of the problem. Crowley can u send quester a picture of the error then he can tell us what to do since it stopped in my z3 but for sure it will happen again

Re: "program exception" appearance

crowleeeey — Sun, 24 May 2015 13:52:05 GMT

it happens so fast that i cant screen it just happened now. I got my z3 2mounths ago and since it works so good no problems.

Re: "program exception" appearance

SonyZ3c — Sun, 24 May 2015 13:57:32 GMT

Well that what i thought its too fast for a screen shot. So quester what can you advise us to do then for solving this error?

Re: "program exception" appearance

Phy — Sun, 24 May 2015 17:39:49 GMT

does it happen while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: "program exception" appearance

SonyZ3c — Mon, 25 May 2015 08:00:00 GMT

No aparently it doesnt

Re: "program exception" appearance

Qatrium — Mon, 25 May 2015 08:07:30 GMT

This means there's a 3rd party app causing your problem. You need to try uninstalling your apps one by one untill you recognise the faulty app, strat with the ones you installed recently.

Re: "program exception" appearance

SonyZ3c — Mon, 25 May 2015 08:14:55 GMT

Ok thats what i did thank you i Will try to see if it continu or not thank you

Re: "program exception" appearance

S_S — Mon, 25 May 2015 10:06:17 GMT

I have uninstalled AVG Pro, the message does not appear any more.

Re: "program exception" appearance

SonyZ3c — Mon, 25 May 2015 10:18:40 GMT

Yes even me. Seems like this app was the problem thank you guys for your help

Re: "program exception" appearance

Qatrium — Mon, 25 May 2015 11:13:06 GMT

No problem, gald we could help.

Re: "program exception" appearance

Sudhanshueldiab — Mon, 15 Jun 2015 12:28:42 GMT

Ohkay, so i read all the replies people have been posting in this forum and I have according to the suggestions deleted the avg pro app, infact i even updated my firmware with pc companion and even formatted my phone this morning. But to no accord and to no reason this "program exception" popup continues. I donot understand why is this happening. I have been living with this irritating me for the past 2 weeks or so now and frankly i donot understand how to get rid of it. Deleted all my apps, reinstalled one by one with careful consideration as to the fact that nothing happens but still it persists. QUESTER buddy, you wanted a picture, well here it is, id really be glad if you or anyone could help me out.

I have a Sony Xperia Z3. Please reply soon. Thank You

Re: "program exception" appearance

p1236 — Tue, 07 Jul 2015 15:50:45 GMT

Same problem with my xperia z3 please give solution