topic Re: won't turns on in XPERIA archive

won't turns on

Cold_Player — Fri, 19 Jun 2015 00:02:37 GMT

hello there, i got problem with my xperia sola, so i did a factory reset and it won't turns on anymore, mobile keeps loading,

then turns off.. any solution? help please, im looking forward to your answer!

Re: won't turns on

SophiaW — Fri, 19 Jun 2015 00:34:03 GMT

Hi Cold_Player, welcome to the community!

A software repair is very likely to resolve this issue. You will need a computer with an internet connection & download PC Companion. Unfortunately if you cannot turn on & unlock the screen of your device then unfortunately you won't be able to back up your data, all data will be lost.

Running the software repair:
1. Open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Hope this helps! Keep us updated

Re: won't turns on

Cold_Player — Fri, 19 Jun 2015 10:43:46 GMT

Thank you so much for your answer! but it's not working:smileysad:, i can't even connect to the phone, it turns on, keeps loading and turns off. and goes like this https://www.youtube.com/watch?v=j6GqHr1lQ_g&feature=youtu.bepermanently... (PLEASE CHECK THE LINK)

Re: won't turns on

Uliwooly — Fri, 19 Jun 2015 15:57:58 GMT

@Cold_Player

You will have to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: won't turns on

Cold_Player — Fri, 19 Jun 2015 20:07:21 GMT

@uliwooly

thanks for your reply, but there isn't any local Xperia care in my country..

Re: won't turns on

Uliwooly — Sat, 20 Jun 2015 02:32:31 GMT

@Cold_Player

Contact the seller

Re: won't turns on

Cold_Player — Sat, 20 Jun 2015 13:42:43 GMT

Is there any other solution?

Re: won't turns on

Uliwooly — Sat, 20 Jun 2015 16:56:17 GMT

@Cold_Player

If it's a hardware issue, you need to get it inspected, you could try to replace the battery but that doesn't guarantee that it'll work and it will void the warranty.