topic Re: Can't receive text messages in XPERIA archive

Can't receive text messages

Tony70 — Thu, 18 Jun 2015 21:51:07 GMT

Hi, came back from holiday yesterday and my xperia z downloaded lollipop upgrade to 5.0.2 Now I can't receive sms texts from anyone. Phone worked perfectly well before, was receiving texts abroad too. On contract with Vodafone, have tried every suggestion on their site, ie resetting, changing to new network and changing back, rebooting phone, nothing works. Seen on this site to wait 30 minutes for the texts to come through, but this doesn't work either, the texts just don't come through, but the texts I send are getting through. Please help, must emphasise the phone worked perfectly until this upgrade. Thanks.

Re: Can't receive text messages

Phy — Thu, 18 Jun 2015 21:52:54 GMT

Try Clearing the messaging app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the messaging app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Can't receive text messages

Phy — Thu, 18 Jun 2015 21:53:20 GMT

What if you boot on safe mode? are you able to receive messages?

How to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Can't receive text messages

Uliwooly — Thu, 18 Jun 2015 21:53:55 GMT

@Tony70

Are you using a third party messaging? are those MMS or regular SMS? are the messages sent through an iPhone?

Re: Can't receive text messages

Tony70 — Thu, 18 Jun 2015 22:19:19 GMT

Thanks for replies so far, in reply,

Cleared the app, didn't make a difference

Tried in safe mode, didn't work

It's sms, not through iPhone

Please help! Many thanks

Re: Can't receive text messages

Uliwooly — Thu, 18 Jun 2015 22:28:37 GMT

@Tony70

Reinstall lollipop with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Can't receive text messages

SophiaW — Thu, 18 Jun 2015 23:50:08 GMT

Hi Tony70, welcome to the community!

I agree with @uliwooly - follow his advice and keep us updated. If the software repair doesn't help I would reccommend contacting the Sony Xperia Customer Care team in your region (click the link in my signature for details).

Re: Can't receive text messages

Tony70 — Fri, 19 Jun 2015 08:44:23 GMT

Hi, thanks for new suggestion, couldn't try it last night, too jetlagged, tried it this morning, updated upgrade via laptop as described, still got same issue

Re: Can't receive text messages

Tony70 — Fri, 19 Jun 2015 09:18:32 GMT

Also meant to say have therefore contacted sony support as suggested, thanks for help everyone

Re: Can't receive text messages

Phy — Fri, 19 Jun 2015 18:27:00 GMT

No problem.