topic Re: Phone not starting in XPERIA archive

Phone not starting

insu — Thu, 18 Jun 2015 20:41:42 GMT

HI.. i have a problem with my phone. It really heated up and shut off... I cant restart it. When connecting the charger, its showing the red led light... Thats it. Tried the force start by pressing power +volume up key, nothing is happening. Please advice URGENTLY

Re: Phone not starting

Thommo — Thu, 18 Jun 2015 21:03:19 GMT

You may need to let it cool down but if that fails to fix it then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: Phone not starting

_alexdon_ — Thu, 18 Jun 2015 21:06:36 GMT

What device do you have?

Re: Phone not starting

SophiaW — Fri, 19 Jun 2015 00:43:19 GMT

Hi insu, welcome to the community!

Follow @Thommo's advice and let it cool down a bit and try restarting it, if it still doesnt restart you could try doing a software repair on the handset to see if that helps - otherwise contact Sony Xperia Customer Care in your region, just click the link in my signature for details.