The water proof guarantee

Pandu94 — Sat, 04 Apr 2015 18:32:32 GMT

Tharaka Pandukabhaya Gunarathne.

No: 260, "SISILA",

Jayaweedi Mawatha,

Wennappuwa.

Sri Lanka

04th April 2015

The Sony

The Manager-Sales

Japan

Dear Sir,

The water proof guarantee

Sony Xperia Z2 (D6503) Serial number BH90VQLR16

I'm a student of Wayamba University of Sri Lanka. I had been dreaming a long time of becoming a proud owner of a above phone. I asked my parents for a phone, they refused my request as it was not affordable for them due to their poor income. But I didn't want to give up my dream, again and again I begged, although the reply was same. I didn't want to give up my dream. I was insisting my request, ultimately they were agreed to gift me a phone if I would pass my GCE A/L examination and qualify to enter the university.

I did my studies even harder . Due to my hard effort I could got through the Advanced Level Examination in 2014 and Qualified the university entrance.

To fulfil their promise my parents gifted me the phone paying LKRs 53,000 (USD 398.45) which amount was not a small sum at all for my humble parents ( a copy of the bill I include here)

At last I was fortunate to own my dream phone. How I delighted to see myself that my dream has come true! Sir, I'm not going further do describe how I enjoyed with my dream phone and how useful it was in my studies and leisure.

I knew my phone was waterproof. It had words "water proof" on it. Recent day with my several colleagues, I was out for swimming. there I wanted to take few photos under water. There I used my Phone for few minutes to get several photos. Here I must specifically mention that adhering to instructions stipulated in the manual I myself was careful, not to dip the phone deeper than 1meter under water. When I took the phone out of water to my amazement I found it wasn't working anymore.

What a sorrow I felt to see that it wasn't working anymore! I have no words to elaborate it.

I hurried to my dealer from whom I bought the phone. He said I am not entitled to any warranty because I had been offered a lower price. I was helpless. Thereafter I referred to a repairer who after two weeks could bring the phone back to working condition charging me a sum of LKRs2500.(a copy of the receipt I include here) but I found he wasn't able to restore the phone back to what it was before. I found that when operated, in few minutes time it gets heating.

I have no more the said pride of being a owner of SONY Xperia Z2 phone with me. My grievance is Sir, If you had not embodied the words "water proof" on the phone I would never dare to test my phone under water. Hence Sir,I kindly request you to consider the above said my grievance and suitable remedial measure be taken .

Thanking you,

yours sincerely,

Tharaka Gunarathne.

Re: The water proof guarantee

Uliwooly — Sat, 04 Apr 2015 18:37:59 GMT

This forum is for us, users, to help each other, you need to contact your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Re: The water proof guarantee

Pandu94 — Sat, 04 Apr 2015 18:53:02 GMT

Since Xperia care is not available in Sri Lanka pleas inform me to whom I should refer the matter.

Re: The water proof guarantee

Uliwooly — Sat, 04 Apr 2015 19:11:39 GMT

From the store you purchased the phone from.

Or contact any other Xperia care near by, perhaps they'll be able to guide you.

Re: The water proof guarantee

Tasfique — Mon, 06 Apr 2015 09:21:56 GMT

There isn't much u can do. Ur phone is gone for good.

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