topic Re: WiFi - Authentication problem in XPERIA archive

WiFi - Authentication problem

Alanjune — Wed, 17 Jun 2015 13:14:30 GMT

WiFi was working fine until 10am this morning, since then i have been unable to connect, when i enter the password to connect, it shows as saved, then shows as 'connecting, followed by 'Authentication problem', there is nothing wrong with the router etc. as work colleagues are using the same WiFi and it's fine for them, i have tried using the Sony PC Companion, it said my phone is up to date, so i done a repair/restore, i am still receiving the message "Authentication problem" when trying to connect to the WiFi, how do i fix this?

Re: WiFi - Authentication problem

Samuel1 — Wed, 17 Jun 2015 13:17:15 GMT

Can you connect to other WiFi networks?

Re: WiFi - Authentication problem

Alanjune — Wed, 17 Jun 2015 13:20:08 GMT

i receive the same error - Authentication problem

Re: WiFi - Authentication problem

Samuel1 — Wed, 17 Jun 2015 13:22:33 GMT

Alright. Did you try to repair the phone software? (PC Companion -> Support Zone -> Update phone software -> Repair phone software)

Re: WiFi - Authentication problem

Alanjune — Wed, 17 Jun 2015 13:46:50 GMT

I've just tried the 'repair' option, when i try to connect to the wifi now it says 'Connecting...' then jumps back to saved, followed by 'Connecting'...

Re: WiFi - Authentication problem

Samuel1 — Wed, 17 Jun 2015 13:50:27 GMT

Sounds really strange. As the issues still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: WiFi - Authentication problem

robertavarghese — Wed, 17 Jun 2015 16:38:15 GMT

I am also having the same problem, I did not try repairing the phone....it can connect to other wifi but not to my office wifi, but my colleges can connect. I change all settings in router but doesn't connect, it says authentication problem.

Re: WiFi - Authentication problem

Curnow1 — Wed, 17 Jun 2015 16:45:24 GMT

What about doing a factory reset?

Re: WiFi - Authentication problem

Uliwooly — Wed, 17 Jun 2015 16:47:47 GMT

@robertavarghese

That's a good idea @Curnow1

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: WiFi - Authentication problem

robertavarghese — Wed, 17 Jun 2015 16:49:50 GMT

I did a factory reset after I receive this phone, as I got it from my brother and he was using it with lollipop, is the close all button back in 5.0.2...23.1.1.E.0.1?

Re: WiFi - Authentication problem

Uliwooly — Wed, 17 Jun 2015 16:52:00 GMT

@robertavarghese

It doesnt' hurt to try.

Re: WiFi - Authentication problem

robertavarghese — Wed, 17 Jun 2015 16:57:11 GMT

I will do a try later....it is a he'll to restore apps data....

Re: WiFi - Authentication problem

Phy — Wed, 17 Jun 2015 17:11:22 GMT

Boot on safe mode and check again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008