Screen gets no 'signal', has power

Steve_z3_6603 — Sun, 14 Jun 2015 11:36:51 GMT

I live in the US and bought a Z3 d6603 on Amazon at the end of 2014. (the phone was 'imported', and had T-Mobile of Poland software on it)

After 2 months of use, I found that the phone does not display any information, but the backlight does seem to work. It is like a computer monitor that has power but gets no signal, if you look closely you can see the faint grey of the light coming from the LCD. The touchscreen works, I could unlock the phone with double tap and swipe to unlock, and it rings if a call comes through. The phone had been in a case and there is zero scratches or blemishes on the exterior of the phone. I was using it on T-Mobile US.

I replaced the screen on an old HTC MyTouch4G before, but that only needed a hairdryer and small screwdrivers. the back of my Nexus 4 is glass, but after removing two small screws and applying a little heat the rear glass comes off easy enough. But the heatgun methods I saw on YouTube had me worried that I would do more damage to the rear glass and metal frame of the phone. Two local shops said they would try but hadn't worked on Xperias before. (mostly fixing Samsung Galaxys and iPhones)

I am worried that a local shop would damage the phone trying to get the rear glass off, just to find a loose cable (easy fix), damaged LCD panel ribbon ($150-200 ish for a new panel?) or a damaged circuit board (several hundred dollars, and where to get a new one?)

Any thoughts on how to get a fair estimate to properly repair this? When I made a support account with Sonymobile.com/us/ and entered my IMEI, I got a message saying "Our online repair service is not available in your country." I live in Northern NJ, not far from Newark / NYC. Thanks in advance.

Re: Screen gets no 'signal', has power

Uliwooly — Sun, 14 Jun 2015 15:50:50 GMT

@Steve_z3_6603

Based on what I've seen on the forum is about 2/3 the price of the phone to repair a screen/digitizer. contact Sony Xperia care, use the live chat, of course your phone it's not covered by warranty as its from a different country but they might be able to fix it.

http://support.sonymobile.com/global-en/contactUs/

Re: Screen gets no 'signal', has power

Uliwooly — Sun, 14 Jun 2015 15:55:02 GMT

@Steve_z3_6603

It's not that complicated to repair a Z3, as long as you have the right tools its simple, if you don't have a heat gun, you can use a hair dryer, it might take you longer but its not that complicated, make sure to buy the double sided tape for both sides.

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Screen gets no 'signal', has power

Re: Screen gets no 'signal', has power

Re: Screen gets no 'signal', has power