topic Re: Exchange ActiveSync not probably working after Lollipop Update in XPERIA archive

Exchange ActiveSync not probably working after Lollipop Update

simmeee — Tue, 21 Apr 2015 07:13:57 GMT

I've Updated my Xperia Z1 Compact to Lollipop 5.0.2.

Now i have two Problems.

I have 5 Exchange Accounts and all of them only show new Emails hours after receiving in Exchange.

Seems like Push is not working probably.

One of the Exchange Accounts has all my Contacts with Phone Numbers.

After two days the phone deletes all these Contacts from the Internal Phonebook. In Exchange they are available.

I've already made a full wipe but the Problems stay.

Re: Exchange ActiveSync not probably working after Lollipop Update

Rickard — Tue, 21 Apr 2015 08:24:36 GMT

Hi and welcome to the community!

Sorry to hear that you have issues with ActiveSync after the update.

Do you see this issue with all your accounts? Does push work for other apps like Gmail, Hangouts or Facebook Messenger?

Re: Exchange ActiveSync not probably working after Lollipop Update

simmeee — Tue, 21 Apr 2015 09:17:43 GMT

I usually dont use these Apps, but I've tested it with the GMail Account und the Push Sync works.

I've send an Email and within secs it arrived on the Phone.

Under settings -> Accounts -> Exchange Active Sync there are no Errors but last Sync Date is from Yesterday.

With a Manual Sync Emails will be Downloaded but the Contacts won't Sync anymore.

Re: Exchange ActiveSync not probably working after Lollipop Update

Rickard — Tue, 21 Apr 2015 10:04:54 GMT

If you have Stamina enabled, try turning this feature off and see if that helps.

If not, see if you have a proxy and port in your APN under Settings -> More -> Mobile networks -> Access Point Names and try removing these.

Are you sure the contacts are not filtered? You can check this from Contacts -> [menu] -> Filter.

Re: Exchange ActiveSync not probably working after Lollipop Update

simmeee — Tue, 21 Apr 2015 11:31:51 GMT

- Stamina is disabled

- APN - no proxy entry

- Contacts - No Filter for Exchange Accounts.

The first time I add the Exchange Account, all Contacts were synchronized. After a few hours all the Contacts get lost.

I can see this when i open the Contacts App.

All Contacts that I see in my Exchange Account under Contacts are not available.

But Contacts from the "suggested contacts" folder (like Email-Adress) stay in the Phone Contacts.

I have Whatsapp installed. When i start syncing, Whatsapp has all the Contact Names in it. A few hours later all the Names are gone.

Re: Exchange ActiveSync not probably working after Lollipop Update

Rickard — Tue, 21 Apr 2015 11:37:55 GMT

Have you got any notification about internal storage getting full?

When you configured these accounts, did you select the option to synchronize all emails in them? It could perhaps be that there's too much data.

Re: Exchange ActiveSync not probably working after Lollipop Update

simmeee — Tue, 21 Apr 2015 11:54:22 GMT

- 6,36 GB free Space on Internal Storage

- 4 of 5 only Syncing Email via Push

- 1 syncs everything

- every Account is activated with Automatic(Push)

Re: Exchange ActiveSync not probably working after Lollipop Update

DM2 — Wed, 22 Apr 2015 07:16:53 GMT

I had the same issue. Time is apparently not the issue, since the same also happened after I had my phone turned off for some time. Yesterday I deleted all mobile devices from my exchange account and wiped the phone. Then I redefined the exchange account on the phone and made sure that on the exchange only one device is definedible for my account. Till now all contacts, meetings ate still on the phone.

Re: Exchange ActiveSync not probably working after Lollipop Update

Rickard — Wed, 22 Apr 2015 08:30:16 GMT

I've been testing this here but i can't find any issue with push or contacts but i don't have 6 different accounts to test i'm afraid.

What server(s) are you using? Are they Microsoft Exchange or some other server with support for ActiveSync?

What happens if you only add one account? Perhaps you could use the other accounts in another client while testing this such as Mailwise?

@DM2

Glad to hear that you solved the issue and thanks for the feedback!

Re: Exchange ActiveSync not probably working after Lollipop Update

simmeee — Wed, 22 Apr 2015 16:53:41 GMT

All Accounts are Exchange 2013CU7, all on the same server. I will test it with one account.

Re: Exchange ActiveSync not probably working after Lollipop Update

palak08 — Mon, 11 May 2015 04:40:16 GMT

Hi,
I am facing the same issue. I have only one exchange account.

It was workinh fine until i upgraded to lollypop.

Is it a known issue?

Re: Exchange ActiveSync not probably working after Lollipop Update

sw33p3r — Sun, 31 May 2015 21:40:57 GMT

Same issue here, enterprise Office365 exchange account, synching mail fine, contacts not even showing up to filter.

Re: Exchange ActiveSync not probably working after Lollipop Update

Rickard — Mon, 01 Jun 2015 08:21:26 GMT

@sw33p3r

Did you select the option to synchronize all emails? I believe it will first synchronize emails and then contacts and calendar and you will not see the contacts until it has synchronized all your emails. If you have a very large number of emails in your account i would not recommend that you synchronize all of them. Try removing the account and then add it again. In the setup guide when it asks you which time span to synchronize, select a week or so and see what happens.

Re: Exchange ActiveSync not probably working after Lollipop Update

Defe110 — Mon, 01 Jun 2015 11:18:53 GMT

Same issues here. Since Lollipol update contact details are not sync correctly. Every now and then all seems to be ok but next time I try to call no contact details in the list. Before update all work correctly. Also Favourite contact details will be lost same time. I have reset phone to factory settings without help.

Re: Exchange ActiveSync not probably working after Lollipop Update

OtmShank — Tue, 02 Jun 2015 19:55:17 GMT

Mine has the same issue after updating to 5.0.2. I figured out, that sync is actually working if you don't change settings after manually creating an account. But regarding the calender only the future entries and the past 2 weeks are synchronized. After changing the setting to synchronize 1 month, 3 months, 6 months, or all events all calendar entries disappear. Changing back to 2 weeks does not help at all, Only deleting the account and creating a new one brings back the entries.

Since I want to see events that are older as 2 weeks as well this is very annoying. Hope that Sony is going to fix the bug soon!

Re: Exchange ActiveSync not probably working after Lollipop Update

Rickard — Mon, 08 Jun 2015 14:10:39 GMT

@Defe110 and @OtmShank

What type of server are you connecting to? Is it a Microsoft Exchange server or some other server with ActiveSync support?

What happens if you try the account in another client like https://play.google.com/store/apps/details?id=com.syntomo.email?

Re: Exchange ActiveSync not probably working after Lollipop Update

OtmShank — Mon, 08 Jun 2015 16:21:52 GMT

I connect to my www.outlook.com / www.live.com account. Since the service is managed by Microsoft I assume the backend is an Microsoft Exchange Server. I just tried mailwise. Mailwise synchronizes the same timespan of calender events (max. 2 weeks ago), but in Mailwise there is no setting to go beyond 2 weeks in the past (like 1, 3, or more months). So, the problem is still the same.

When I use the web interface of outlook.com I can see all calender events in the past.

Re: Exchange ActiveSync not probably working after Lollipop Update

Stepouch — Fri, 12 Jun 2015 09:50:16 GMT

Hi All,

I'm facing same issue with ActiveSync. I tried to remove and create account after upgrade and it synchronized mails just once. When I try to refresh mails it tells me it is not possible to connect to the server "Nelze navazat pripojeni k serveru". I doublecheck settings and behaviour is the same. On the terminal with previous firmware it works perfectly. Other clients like g-mail and personal IMAP and POP3 works fine as well.

Kind regards

Stepan

Re: Exchange ActiveSync not probably working after Lollipop Update

Sluggern — Mon, 15 Jun 2015 07:00:44 GMT

I'm seeing exactly the same issue with a Z1 Compact after Lollipop upgrade.

Currently running build number 14.5.A.0.270. 8.5 GB free space on phone. Only syncronizing e-mails for last week.

Using Office365 with server outlook.office365.com

I've been trying to correct the problems for a couple of weeks now.

Last time (about 10 days ago) I did a factory reset of the phone, removed the phone from Mobile devices in Office365 and setup ActiveSync.

Today the contacs were gone again, and (again) I had to delete the ActiveSync account and reenter it to get my Contacts syncronized.

Re: Exchange ActiveSync not probably working after Lollipop Update

Keimpe — Wed, 08 Jul 2015 11:54:54 GMT

Hi everyone,

I had the same problem and found a fix. Unfortunately, it's a commercial one (but I'm very glad I got everything working again, so I'll probably buy it): I installed the "Nine" Exchange ActiveSync app (http://9folders.com/) from the play store and now everything on my phone is synced and up-to-date again.

Kind regards,

Keimpe