topic Z3 Dead phone red light flashing in XPERIA archive

Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 22:30:34 GMT

Ok today my phone was sitting on my desk not being used at all. I hadn't used it in about 30 min before that and battery was at 75%. So i was sitting there and the screen turns on by itself I thought ok phone call or text. I try to unlock the screen I noticed there was no signal bars red x and screen would not unlock it was frozen then about 5 seconds the phone turns off.

Now it will not power on and I have tried 3 known good chargers but the led in the top flashes red. If I press power down button led stays solid red as long as I hold power button on when on charger. If I unplug from charger power button does nothing not even power + down or up volume. I even tried little yellow reset button next to sim card nothing. Is my 4 month old phone shot? The sony companion app on pc does not find phone either this blows.

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 22:35:42 GMT

@Dexos_the_Cat

Try this

connect the phone to a wall charger, not a dock, nor a magnetic cable nor a computer > press and hold power & volume up for 15 seconds > let it charge for 3 hours > after 3 hours > repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 22:39:43 GMT

I had 75% battery when this happened its been on WALL charger for 4 hours 15 minutes led still flashing red. I tried connecting to pc companion will not recognize it. I've got to get something done this is my only phone no land line.

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 22:42:13 GMT

@Dexos_the_Cat

You will have to contact your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 22:46:44 GMT

Thank you trying to open chat I have no phone to call them at all lol.:smileyhappy:

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 22:49:30 GMT

@Dexos_the_Cat

lol, keep us updated.

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 23:05:52 GMT

sony support is utterly useless the chat lady said its a sorftware issue i need to use my pc to fix it. I told her pc companion will not find it. She told me i need to call support then i have no phone i tell her she said i need to call and use exhange sigh. I have very sensitive personal info on there do they factory reset phones after fixing them. Im affraid to send it in lol.

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 23:09:31 GMT

@Dexos_the_Cat

PCC will delete everything on the Internal storage, just remove the SD card and everything will be gone.

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 23:11:21 GMT

I'll try it again hopefully i can atleast delete it i had no sd card. Thanks for the help though.

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 23:12:10 GMT

@Dexos_the_Cat

Anytime

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 23:18:09 GMT

Really server maintenance ugh never again will i buy a sony product.

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 23:20:49 GMT

@Dexos_the_Cat

Every now and then the forum gets work done.

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 23:24:17 GMT

Well nothing I did could get the pc companion to see the phone.

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 23:27:49 GMT

So I just tried holding down power button and volume down key plus the little yellow button next to sim slot phone vibrates 3 times but nothing happens still red flashing light. I guess im heading to tmobile then to order a warranty replacement.

Re: Z3 Dead phone red light flashing

Uliwooly — Tue, 09 Jun 2015 23:37:09 GMT

You should, keep us updated

@Dexos_the_Cat

Re: Z3 Dead phone red light flashing

Dexos_the_Cat — Tue, 09 Jun 2015 23:40:18 GMT

I will thanks for the help, I am not even mad at the phone breaking stuff happens. I am just so upset I started dating a woman on sunday it was our first date she was supposed to contact me today about setting up date number 2 this is unbelievable I dont know her number either haha. I cannot pull her number from my google account because i need to get a text to phone to use a code for security lol.

Re: Z3 Dead phone red light flashing

Uliwooly — Wed, 10 Jun 2015 00:07:09 GMT

@Dexos_the_Cat

When it rains it pours, I hope she understand your situation