topic Re: Camera button do not work in XPERIA archive

Camera button do not work

UweK — Mon, 23 Mar 2015 05:26:04 GMT

Camera button don't work neither pressing button to start camera app nor pressing the button to get autofocus in the camera app.
Is there any software method to determine its that hardware or software problem? tryed to check the button in the engineer menu by "keyboard & switches" tests, but nothing happened when I press camera button.

Re: Camera button do not work

_alexdon_ — Mon, 23 Mar 2015 05:28:06 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Camera button do not work

Uliwooly — Mon, 23 Mar 2015 05:36:10 GMT

how about

settings > apps > all > camera > clear data

are you pressing the button all the way down or just half pressing it?

Re: Camera button do not work

UweK — Mon, 23 Mar 2015 05:49:42 GMT

That was the first thing I read at xda and other xperia forums, but nothing has changed.
I press the button all way down and half.

Re: Camera button do not work

Uliwooly — Mon, 23 Mar 2015 06:23:41 GMT

You should contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Camera button do not work

UweK — Mon, 23 Mar 2015 18:16:59 GMT

Tried to repair the smartphone by PC Companion just half an hour ago. Nothing has changed (((

Re: Camera button do not work

Uliwooly — Mon, 23 Mar 2015 20:21:42 GMT

Then it's probably a hardware issue.