topic broken update in XPERIA archive

broken update

turbobalrog — Sat, 21 Mar 2015 16:06:57 GMT

After New update throw do not work properly any moren. Also when i recieve calls i often do not get the choice to pick up!

Re: broken update

Uliwooly — Sat, 21 Mar 2015 16:33:37 GMT

I understand your frustration BUT Lets have few things clear, this forum is for us, users to help each other, we have some rules in this forum, please read them and follow them

http://talk.sonymobile.com/t5/Welcome/Discussion-guidelines/m-p/349678#U349678

if you want to contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

Re: broken update

Thommo — Sat, 21 Mar 2015 16:34:04 GMT

1st language like that is not allowed

2nd Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: broken update

Uliwooly — Sat, 21 Mar 2015 16:34:19 GMT

Second, what seems to be the problem? have you consider re-installing the update if the phone seems laggy or slow

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355