topic Re: Software update failed in XPERIA archive

Software update failed

gerardrice — Sat, 21 Mar 2015 02:14:25 GMT

i tried too update my phone earlier on, i did it through update centre on my phone, but my phone turned off during it and now when it turns on al i get is a start up picture of a android with a red triangle, iv tried updating it through my computer but it isnt coming up a device, iv tried charging it, battery pulling nothing works, does anyone have any fixes?

Re: Software update failed

Uliwooly — Sat, 21 Mar 2015 05:31:16 GMT

Connect your phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours. Then repeat the update process with pcc

Re: Software update failed

Jake-SonyXperia — Mon, 23 Mar 2015 05:20:23 GMT

Hi Geradrice,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

I suggest a software repair on the device, follow the instructions below.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps