topic Re: Microphone issue in XPERIA archive

water mark inside the phone

xperianz — Sun, 10 May 2015 04:56:53 GMT

Hi guys I'm really freaked out today I washed not washed just sprinkled my phone with water all flaps closed and suddenly there is water inside the phone .please tell me how to fix this I'm in Pakistan and there is no support not even a official Sony store here please help me guys

Re: water mark inside the phone

Qatrium — Sun, 10 May 2015 06:28:08 GMT

Try this although it's not a guaranteed fix:

- Shut down phone

- Open all flaps

- Put in a bag or bowl full of rice

- Leave for at least 24 hours

- Inspect for water residue, if it's still there leave it for more time

Re: water mark inside the phone

xperianz — Sun, 10 May 2015 06:32:10 GMT

Already did although I have put it inside a ziplocked bag full of rice.

Re: water mark inside the phone

xperianz — Sun, 10 May 2015 06:32:26 GMT

Is that okay?

Re: water mark inside the phone

Qatrium — Sun, 10 May 2015 06:35:38 GMT

Sure it's the same, keep us updated.

Re: water mark inside the phone

xperianz — Sun, 10 May 2015 08:00:44 GMT

Will do guys thanks for the support.one thing if the rice don't work what am I supposed to do then will the water leave permanent marks on the screen and is putting the phone under direct sunlight a good idea.

Re: water mark inside the phone

Qatrium — Sun, 10 May 2015 08:29:17 GMT

Typically, you should visit a service center. But you stated that you don't have any in your country. If the rice method didn't work, I can't say that sunlight will be safe on your mobile because it can heat it too much. Just be patient with rice.

Re: water mark inside the phone

xperianz — Sun, 10 May 2015 08:44:36 GMT

Okay thankyou

Re: water mark inside the phone

xperianz — Sun, 10 May 2015 13:15:47 GMT

Good news guys . Almost half of the water dried up only a small patch remains in the middle region of phone.That will take some time I guess.thankyou guys for the continuous support.cheers.

Re: water mark inside the phone

xperianz — Sun, 10 May 2015 16:18:15 GMT

Memexz put your phone in a airtight bag and cover it completely with rice with its flaps open.Put it near a direct source of sunlight.best If you put it near a window with ample sunlight.
Don't take it out every now and then.

Re: water mark inside the phone

xperianz — Mon, 11 May 2015 13:56:24 GMT

Guys its not working my phone has been in rice but there is one stain in the middle the upper part has dried up.honestly i dont think its a water stain.is the screen permanently damaged ? And where i live i would be really lucky to get it replaced.please tell me another way to fix it please

Xperia z2 microphone issue

xperianz — Fri, 19 Jun 2015 00:08:26 GMT

Hello guys.My xperia z2 microphone is completely dead i dont hear a single sound in recordings and people cant hear me at all on phone calls however the recors function works fine with handsfree connected and so is the call.No damage occured to the phone it was working completely fine and calls were good.However i did play games on my device and it got really hot.Please tell me a solution and keep in mind that my phone is not in warranty and i live in a place where there is no official sony store or service centre

Re: Xperia z2 microphone issue

SophiaW — Fri, 19 Jun 2015 00:25:24 GMT

Hi xperianz,

Have you ensured the volumes are all turned up under Settings > Sound > Volumes? If you have and the volumes are set to max then perhaps try the following: Go into the Phone app and dial *#*#73556673#*#* as you may have accidentally put the phone into demo mode. Try this and let us know whether or not this has worked.

Re: water mark inside the phone

xperianz — Fri, 19 Jun 2015 11:04:23 GMT

I entered this code and it says it is going to delete settings and photos and my warranty will be void.It says phone will enter retail mode

Re: water mark inside the phone

SophiaW — Mon, 22 Jun 2015 00:30:22 GMT

xperianz okay that means your phone was not in demo mode. In this case, I advise contacting Sony Xperia Customer Care in your region as soon as possible to have the phone inspected. You can find contact details for your team by clicking the link in my signature.

Microphone issue

xperianz — Mon, 22 Jun 2015 19:33:50 GMT

Today i found out that the person on the other end cannot hear me if i am not using a headset (no built in mic). Does this happen to anyone else?
When performing *#*#7378423#*#* service test , main microphone doesn't record anything when i'm speaking but when recording using the secondary mic i can hear my voice even though it's soft. About Phone > Diagnostics is a failure as well. I do not understand why if i have a headset on even though it doesn't have an internal mic i do not have problem on my calls. But when i am not using my headset the person on the other side cannot hear me.

Re: Microphone issue

Uliwooly — Mon, 22 Jun 2015 19:52:36 GMT

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Microphone issue

xperianz — Mon, 22 Jun 2015 20:08:07 GMT

I live in Pakistan.No support of any kind availaible here or that would have been my first move.

Re: Microphone issue

Uliwooly — Mon, 22 Jun 2015 20:21:10 GMT

You could repair your phone with pcc if that doesn't work then it is a hardware issue.

PC Companion (PCC)
http://support.sonymobile.com/us/tools/pc-companion/

Bridge (for Mac)
http://support.sonymobile.com/global-en/tools/bridge-for-mac/

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: water mark inside the phone

Uliwooly — Mon, 22 Jun 2015 20:31:42 GMT

Ok so your issue it's a water damage issue.

@xperianz