topic Re: Phone turns itself off when put on charger in XPERIA archive

Xperia z2 not charging

Mohammad-alamaw — Mon, 01 Dec 2014 18:02:26 GMT

My xperia z2 isn't charging either by the orginal charger or by computer usb, a message keeps showing that the battery is discharging faster than it charges, and i have no idea what to do ? please help the phone is brand new it's been with me for just one month.

Re: Xperia z2 not charging

Uliwooly — Mon, 01 Dec 2014 18:19:32 GMT

Does this happen while playing heavy games? if yes, then that's normal.

Re: Xperia z2 not charging

Jason222 — Tue, 02 Dec 2014 04:37:33 GMT

I am also having this problem, among MANY OTHERS!
usb computer charging for this phone is so pathetic its not even worth doing
Even with my fone with stamina, low battery, wifi off etc

It was bad before but now the 4.4 update has pretty much bricked all our fones until a new update comes out

i now have to charge my phone every night with the supplied usb cable and the charging base i paid extra for
i dont think these magnetic chargers are very good either!

Also I NEVER play any games on my phone and the **bleep** thing wont last the day just sitting on my desk at work

also with every power saving feature turned on except for 'ultra stamina'
and all my wifi, 4g, bluetooth, location modes turned off

right now im trying to use a magnetic charger plugged into pc usb to charge
and im having a problem with it ar 7% battery life where it keeps restarting itself constantly
JUST CHARGE you bloddy useless thing

jezus sony have dropped the ball on this one, this phone is meant to be flagship sort it out!

Phone turns itself off when put on charger

Jason222 — Wed, 03 Dec 2014 10:03:17 GMT

Hello ever since this latest update I have been having a string of problems.

Why is it when I put my phone on official Sony charging dock at %40 battery life does my phone now turn itself off or sit on the Sony xperia startup screen?
It seems to get stuck there and has trouble turning back on

Re: Phone turns itself off when put on charger

Thommo — Wed, 03 Dec 2014 11:28:30 GMT

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Phone turns itself off when put on charger

_alexdon_ — Wed, 03 Dec 2014 11:30:50 GMT

Before trying the above,can you try another charger?

Re: Xperia z2 not charging

Rickard — Wed, 03 Dec 2014 13:36:37 GMT

The reason it takes alot longer to charge from a computer or that the phone may not charge even though it shows that it's charging is that a USB-port on a computer doesn't deliver as much power as a charger.

A USB-port can normally deliver up to 500mA but depending on your computer it may be less than that (i think 100mA is minimum). Compare that with the charger that comes with the phone which can deliver 1500mA. The less power the phone gets the longer it takes to charge it.

But if it takes long to charge or that the phone consumes more power than the charger can deliver this may also be caused by the apps you have running. If you have apps running that uses alot of power it will take longer to charge the battery and then phone may even use more power than what the charger can provide. Try charging the phone in safe mode to see how it works when no 3:rd party apps are running.

Edit:

Also, i'm not so sure it will work good to charge from a PC using the docking station. There's no data support on the magnetic connector so even if your computers USB-port can deliver 500mA it might not provide more than 100mA when it can't communicate with the phone over USB.

Re: Phone turns itself off when put on charger

Jason222 — Thu, 04 Dec 2014 00:05:24 GMT

Hi Alexdon

when i got to work this morning i used the usb/wall charger adapter for z2 plug it in same problem
phone shuts itself off and is difficult to start back up once it does start back up it seems it only likes me pluging the usb wall charger in when the screen is not locked otherwise it shuts down and even so it says charging, not charging, charging, not charging constantly

Im going to try the suggestion above from Thommo, thanks that sounds helpful i will give that a go
Only thing is i would like to be able to back my phone up before doing a factory reset!
I have had problems with the pc companion getting that to work however

should we really be having to go thru all this drama/ bug report/ issues just because of an update
dare I say it i never had this problem with apple, and im not a big fan of apple.
but this is really putting me off sony (coming from someone whose home is full of nothing but sony appliances)

Re: Phone turns itself off when put on charger

Jason222 — Thu, 04 Dec 2014 09:23:54 GMT

so Im trying the PC Companion software update (device wipe)

it downloads the update files, so i go thru all the process

then it says "PC companion must be updated" 'click search'

you click search and it says "No later version found you are using the latest version
please go to the sony support site to get a pc software for your phone/tablet.

go to the sony support page under phone model

"

Updating your device using a computer

You can download and install software updates on your device using a computer with an Internet connection. You need a USB cable and a PC running the PC Companion application or an Apple® Mac®computer running the Sony Bridge for Mac application.

If you don’t have the PC Companion or the Sony Bridge for Mac application installed on the relevant computer, connect your device to the computer using a USB cable and follow the on-screen installation instructions.

To update your device using a computer

Make sure you have the PC Companion application installed on your PC or the Sony Bridge for Mac application installed on the Apple® Mac® computer.
Using a USB cable, connect your device to the computer.
Computer: Launch the PC Companion application or the Sony Bridge for Mac application. After a few moments, the computer detects your device and searches for new software.
Computer: If a new software update is detected, a popup window appears. Follow the on-screen instructions to run the relevant software updates.

Did you find this information helpful?

NO THIS IS NOT HELPING!!!!!!!!!!!

So i Uninstal PC companion vers 2.10.236

download the latest one from sony and install (vers 2.10.235)
and update it to the latest version 2.10.236 Again!
Run as administrator

pops up saying "PC companion must be updated"
please go to sony support site
AND CONTINUE THE LOOP PROCESS
I AM GETTING NOWHERE!!!!!!!!!!!!!!!!!!!!!!

Re: Phone turns itself off when put on charger

Jason222 — Thu, 04 Dec 2014 09:36:38 GMT

so now (in PC Companion) i click on "support zone>Phone Tablet software update>
"your phone is already up to date"
if you experience severe problems with your phone click on the link to "repair my phone"
(THAT SOUNDS LIKE ME!!!) OK

Download device software update, I understand personal data will be lost, OK
to continue update process press continue

I have read above, continue

YOur phone must be charged to at least 80% for the update to proceed safely

well for frig sake, im doing this because im having difficulty with charging
GRRRRRRRRRRRRRR!!

I guess i will attempt to try again in the morning
assuming the phone doesnt go flat in the walk from the bedroom to the computer

Re: Phone turns itself off when put on charger

Rickard — Thu, 04 Dec 2014 15:27:32 GMT

Could you try holding the red button next to the USB-port for a couple of seconds and see if that helps?

Also try charging the phone while it's turned off and see if that works and then try a software repair.

Re: Phone turns itself off when put on charger

Jason222 — Thu, 04 Dec 2014 19:09:07 GMT

Hi Rickard

I started charging it last night
but then it got into a loop while it was charging where the screen would keep turning on

no matter how many times i turned it off it would turn itself back on
due to the (charging, not charging, charging, not charging)
such a great new feature sony implemented!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
quite annoying when trying to get to sleep
i tried charging it while switched off
i left it plugged into charger over night, no idea if it was actually charging!?
now no matter whether its plugged in or not i now have a solid red notification light
now the phone wont turn on at all !!

i popped open the cover and held the red button in for 3 seconds or longer and nothing
I have officially given up all hope!!!
i am taking it back to the retailer and demanding a replacement

clearly this is faulty and not fit for purpose
and under NZ consumer garuntees act i have the right to request a replacement, repair or refund
particularly as the phone is still within its warranty period barley 4 months old

Guess which one ill be opting for!

Re: Xperia z2 not charging

Uliwooly — Thu, 04 Dec 2014 19:18:06 GMT

@Jason222 just contact your local Xperia care

Re: Xperia z2 not charging

Jason222 — Thu, 04 Dec 2014 19:28:25 GMT

Why will they be able to replace my phone?

because it is clearly faulty and needs a total replacement

we dont have a local Xperia Care, just a sony store and because it wasnt bought their they wont want to replace it

it was bought from a retailer Loel Leeming
which is exatcly where ill be going as soon as they open

Re: Xperia z2 not charging

Uliwooly — Thu, 04 Dec 2014 22:36:17 GMT

@Jason222 Either you go to that Store, or contact your local Xperia Care, there's nothing else we can help you here at the forum, as this forum is for us, users, to help each other.

Re: Xperia z2 not charging

AntonioM — Fri, 12 Dec 2014 19:16:13 GMT

Jason, did you update to android 4.4.4?

I have the same exact problem, and nothing seem to work.

The only thing I haven't tried is this, but I don't know if it will remove the warranty if used

http://developer.sonymobile.com/services/flash-tool/

Has anybody tried it?

Re: Xperia z2 not charging

bjmercado — Fri, 17 Jul 2015 11:42:25 GMT

hi sony my z2 is dead,

here is the story:

i am charging it then my dad called me then all of a sudden its dead i don't know what to do it looks like this when i charge it red light only

https://www.youtube.com/watch?v=lOAJba-JytA