topic Z3 application's not working unless on wifi in XPERIA archive

Z3 application's not working unless on wifi

nz440v8 — Thu, 01 Jan 2015 09:43:27 GMT

I have just upgraded from a Z2 to a Z3 and a couple of applications that previously worked fine on my Z2 won't work unless connected to wifi such as viber and voxer and snapchat notifications only coming through when I connect to wifi even though snapchat is working fine.... Please help me as I use these applications alot and want to enjoy my new phone

Re: Z3 application's not working unless on wifi

Ashroft98 — Thu, 01 Jan 2015 09:56:04 GMT

Maybe you accidently enabled "Restrict Background Data?

Try this

Go to Settings > Data Usage > Press the "Three Dots" on the upper right corner >Untick "Restrict Background Data" .Then restart phone.

Also,don't forget to add your apps to Stamina Mode's White List(that enables you to receive notification of specific apps you added into white list even your phone is asleep)

Hope that helps

Re: Z3 application's not working unless on wifi

nz440v8 — Thu, 01 Jan 2015 10:14:13 GMT

Just checked restrict background data and it is not ticked, thank you for trying to help but my problem is still ongoing

Re: Z3 application's not working unless on wifi

Ashroft98 — Thu, 01 Jan 2015 10:35:59 GMT

You could do this.But make sure you make a backup on your app's data.

Go to Settings > Apps > Swipe to the left twice until you reach "All" section of apps > Locate and click your preferred apps and clear data for them.Then restart.

WARNINGGG it will erase all your chats etc ..
So make sure you have a backup..

Re: Z3 application's not working unless on wifi

Phy — Thu, 01 Jan 2015 23:33:32 GMT

if nothing works you could either uninstall - reinstall the apps or use Sony PC Companion to repair the phone.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Z3 application's not working unless on wifi

nz440v8 — Thu, 01 Jan 2015 23:54:10 GMT

I have uninstall the apps and reinstalled and even sort advice from app providers and tryed to fix through them with various links and versions of the apps but to this point have had no joy and the fact that I have had no problems with my previous Xperia phs has made me think it is some settings or software within the Z3.... Has anyone else got the apps viber or voxer on there Z3 and it is working fine out of wifi?? Or would anyone be willing to try the apps to see if they work as I don't know anyone else with a Z3?

Re: Z3 application's not working unless on wifi

Phy — Fri, 02 Jan 2015 00:02:56 GMT

Try using Sony PC Companion to repair your phone as suggested, that could solve your issues. Also, the Stamina Mode is it on or not on?

Re: Z3 application's not working unless on wifi

Jake-SonyXperia — Fri, 02 Jan 2015 02:01:04 GMT

Hi nz440v8

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you tried performing a settings download, it could possibly be the wrong settings Internet wise.

Menu > Settings > More > Internet Settings > Accept disclaimer > Choose network carrier.

Once done try using the apps.

let us know how you get on.

Re: Z3 application's not working unless on wifi

Rickard — Fri, 02 Jan 2015 09:57:05 GMT

As suggested by Jake-SonyXperiaSupport, i recommend that you first try downloading new internet settings.

If this doesn't help it may be your operators proxy-server causing issues for certain connections. Try removing proxy/port from your settings under Settings -> More -> Mobile networks -> Access Point Names -> [your settings] and see if that helps.

Re: Z3 application's not working unless on wifi

Butterbean — Mon, 12 Oct 2015 16:06:59 GMT

I have had the same problem and just fixed it by going, settings > apps then go up to the three dots in the top left corner, then reset app preferences, this does not cause any loss of data. Problem should be resolved.